Front Office/Clinic Assistant

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Job description

TeamHealth is named among the "150 Top Places to Work in Healthcare" by Becker's Hospital Review and has ranked three years running as "The World's Most Admired Companies" by Fortune Magazine as well as one of America's 100 Most Trustworthy Companies by Forbes Magazine in past years. TeamHealth, an established healthcare organization, is physician-led and patient-focused. We continue to grow across the U.S., from our Clinicians to our Corporate Employees, and we want you to join us.

We seek a Front Office/Medical Clinic Assistant with healthcare experience. This position is part-time and on-site at Rowan Regional Medical Center.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer all incoming calls; assess caller's needs and direct to appropriate personnel.
• Greet patients and visitors into the clinic in a prompt, courteous and professional manner.
  Obtains all appropriate forms and medical records from other physicians and hospitals as
  required.
• Schedule new patients and return appointments in computer system in accordance with
  physician and/or office guidelines. Cancel/reschedule appointments according to physician
  schedule changes and notify appropriate personnel.
• Assist with revenue cycle efforts in coordinating daily operations with billing/coding vendors
  as related to policies set forth by Director of Revenue Cycle Management.
• Maintain physicians' schedule: on call, vacations, meetings and so forth
• Obtain demographic and insurance information. Obtain copy of patient's insurance cards for
  file. Update demographic and insurance information as needed in the system.
• Register all new patients into the system. Prepare and organize new patient charts. Notify
  nursing staff of patient arrivals, placing charts in appointment order. Assist in preparing charts
  for next day's appointments and print schedules as needed.
• Collect copays, deductibles and other out-of-pocket amounts at time of visit. Issue receipts as
  appropriate.
• Copy records and mail to other physicians and insurance companies.
• Maintain lobby area in a neat and orderly manner.
• Identify "no shows" and forward for patient notification.
• Follow policies and procedures to contribute to the efficiency of the front office. Cover for
  other front office functions as requested.
• Work as a team with other members of the clinic to ensure the highest quality of care at all
  times.
• Demonstrate positive interpersonal relations in dealing with fellow employees, patients, and
  physicians so that productivity and positive employee relations are maximized.
• Maintain strict patient confidentiality in accordance with clinic policy.
• Other duties as required and assigned by the Program Coordinator. These may, on occasion,
  be unrelated to the position described here.

QUALIFICATIONS / EXPERIENCE:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
• EDUCATION:High School Diploma required.

EXPERIENCE:

• Minimum of 6-months experience answering and routing calls using a multi-line phone system. Experience in a healthcare setting is preferred, but not required.

SPECIFIC SKILLS:

• Intermediate computer skills required. Must have ability to appropriately handle confidential information. Must have excellent professional verbal and written communication skills.

PHYSICAL / ENVIRONMENTAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.
• While performing the duties of this job, employee will stand and walk for long periods of time. Requires full range of body motion, manual and finger dexterity, and eye-hand coordination. Will be required to frequently life/carry patients and/or items weighing 50 lbs. or more. Will be required to stoop, kneel, and bend.

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