Clerical Spec-PBX/Telecomm-PRN

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Job description

Who We Are:

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Central Carolina Hospital is a 137-bed acute care hospital with over 100 physicians and more than 500 employees. The hospital offers a wide range of specialties, including cardiology, orthopedics, ophthalmology, general surgery, obstetrics, gynecology, emergency medicine, gastroenterology, hospitalist services, nephrology, hematology, urology, podiatry, pulmonary medicine, and wound care.

Where We Are:

From sprawling public art, to a robust music scene, to nature so big and beautiful, Sanford has the small-town feel while still offering something for everyone. Our downtown is a hub of excitement and activity offering delights to satisfy the foodies, art lovers, history enthusiasts, and more.

Why Choose Us:

Health (Medical, Dental, Vision) and 401K Benefits for full-time employees

Competitive Paid Time Off / Extended Illness Bank package for full-time employees

Employee Assistance Program - mental, physical, and financial wellness assistance

Tuition Reimbursement/Assistance for qualified applicants

Discounts with local vendors

Opportunities for education and training through partnership with Duke LifePoint Healthcare

And much more

Summary:

Operates multiple-call switchboard console and routes calls to the appropriate person or location. Greets vendors, customers, job applicants, and other visitors, and assures that they are escorted to the proper office.

Essential Functions:

1. Greets visitors and callers in a customer-friendly manner utilizing facility scripting.
2. Answers multi-line phone console switchboard wearing headset.
3. Routes callers to appropriate area/department.
4. Maintains appropriate telephone records.
5. Adheres to HIPAA rules for providing patient information on daily census reports.
6. Assures desk and reception area is free of clutter and organized in a neat and orderly manner.
7. Communicates effectively with front desk hospital volunteers and Patient Access Representatives to provide excellent customer service for visitors to the facility.
8. Promptly notifies engineering department and management of switchboard equipment malfunctions.
9. Plays an active role in announcing hospital codes and adheres to policy related to calling codes. (example Code Red -fire )

10. Monitors front hospital lobby and promptly notifies Security and/or management of any security events or potential events.

EEOC Statement:

Central Carolina Hospital is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Required Education:
High school diploma or equivalent is required within 30 days of hire
Other:
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
Must be able to work in a stressful environment and take appropriate action
Minimum of 1 year Customer Service experience is required

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran

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