Senior Operations Services Supervisor (Teller Manager)

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Job description

Overview: Are you a people person Be a First Citizens person. Join our branch team and make a difference.

As a Senior Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of multiple branches and managing the teams of service line associates. Processes teller transactions and other customer service requests. Facilitates customer awareness and education of bank capabilities, tools and resources. Responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.

A successful candidate will demonstrate:

Management Skills: Capable of managing and developing multiple teams to ensure operational soundness

Customer Service Skills: Demonstrates professionalism and empathy in customer interactions

Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team

Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships

Flexibility: Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks

Influence: Capable of building rapport with different personalities to drive positive results

Agility: Able to process information and move quickly through problem resolution

Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences

Responsibilities: The essential functions of the job include, but are not necessarily limited to, the following:

Operational oversight for multiple branch locations, ensuring compliance with all branch operations policy and procedures

Maintain a schedule and distribution of duties for remotely managed branches

Research and resolve transaction/cash discrepancies

Hiring, supervision, and performance management of service line associates

Processing transactions accurately and efficiently

Facilitating customer awareness and education of bank services, including digital banking capabilities

Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

Qualifications: Bachelor's Degree and 1 years of experience in Financial services, customer service, bank operations, or branch operations management OR High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations managementPreferred Area of Experience: Management or supervisory experienceLicense or Certification Type: Ability to travel frequently to other offices, bank customers, etc. in personal mode of transportation. One day per week spent in secondary branch location Required, Possess a valid driver's license RequiredSkill(s): Financial literacy, Knowledge of retail banking products and services, Operations ManagementFirst Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here:

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