Print Production Level 2 (Winston Salem, NC)

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Job description

Paladin Consulting is currently hiring a Print Production Level 2 to join our team working onsite at our client's office located in Winston Salem, NC.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: Print Production Level 2

Work Location: Winston Salem, NC

Duration: 1 year contract

Education/Experience Required: 1-2 years relevant experience resolving customer and equipment printing issues

Job Description & Responsibilities :

Perform basic copying, faxing, printing and scanning functions

Perform basic device cleaning, and replacement of operator accessible parts and consumables per equipment specifications

Pro-actively manage consumables and supplies using the Days Of Supply calculator

Maintain on-site operator replaceable parts inventory

Collect equipment meter information and submit for billing purposes

Perform basic equipment problem diagnosis

Serve as the primary customer contact for equipment support and service

Coordinate Move/Add/Change (MAC) process

Perform Data Entry for activity and asset tracking

Provide on-going end user training on equipment

Point of contact for equipment removal and delivery

Contact service as required (Xerox and 3rd party)

Utilize Xerox web-based applications as required

Driving (if required for duties)

Download and install printer drivers on end-user equipment

Perform printer mapping to PC as required

Escalate printer network issues to appropriate resource

Perform Advanced Customer Training (ACT) or DocuCare maintenance and diagnosis functions

Manage and maintain on-site parts inventory using PM4

Ensure SLAs are adhered to per SOW

Physical device management and control

Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc.)

Monitor/apply current patches

Non-Xerox device management as required

Perform remote device monitoring and remote solve (Xerox Device Management)

Identify and promote Xerox Office Solutions

Skills & Qualifications :

1-2 years relevant experience resolving customer and equipment printing issues

Ability to demonstrate Network Connectivity Knowledge (Device Management, Print Queue, Print Driver Mgmt.)

Demonstrate ability to utilize competitive product and network management tools as required

Able to demonstrate ability to download and install files (fonts, drivers, etc.) from internet sites; open, complete and save/print internet forms

Able to demonstrate ability to perform mail merges

Able to demonstrate intermediate knowledge of MS Word or equivalent: Insert images; Create/manage tables and columns; Edit headers/footers; Create forms; Create/manage multiple sections

Able to demonstrate intermediate knowledge of MS Excel or equivalent: Navigate multiple worksheets within a workbook ;create charts/graphs; use basic math functions; create basic formulae

Able to demonstrate working knowledge of MS PowerPoint or equivalent: Open and create basic presentations, open saved, print using different options

Able to demonstrate Working knowledge of account-relevant applications (e.g., Adobe Acrobat, file conversion or graphic arts applications )

Able to demonstrate basic knowledge of network (e.g., how to add or delete a network printer)

Able to demonstrate ability to recognize PC to printer connectivity

Able to demonstrate basic knowledge of Digital Front Ends

Able to demonstrate functional knowledge of MAC when required by client

For more information or to view other opportunities, visit us at

Paladin Consulting is an EEOC employer.

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