FRONT DESK SUPERVISOR

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Job description

Uptown Rental Properties has established a legacy of unsurpassed customer service and operational excellence in the management of the finest quality and most diverse housing options throughout Greater Cincinnati. We are currently looking for a skilled and personable Front Desk Supervisor ! In this role, you'll lead our Resident Relations (Front Desk) team, providing training and oversight to ensure a top-notch resident experience. The ideal candidate will bring team leadership experience, scheduling know-how, and a knack for handling a lively workload in a laid-back yet fast-paced environment. The Front Desk Supervisor is an on-site, full-time position, at $20/hr, including the incredible benefits listed below:

Front Desk Supervisor Benefits:

• Paid training
• Paid Holidays
• Paid Time Off & Sick Days
• Employee Resource Program
• Profit Sharing
• 401(k) w/ company match
• Medical, vision, dental, disability & life insurance
• Room for advancement in a growing company
• Free parking
• Employee Appreciation Events
• Company sponsored sports teams, book club, and more

Front Desk Supervisor responsibilities:

• Act as the first point of contact for residents and visitors, ensuring high-quality service
• Interview, hire, onboard and train new team members
• Support Resident Relations Representatives in resolving resident concerns and escalated issues
• Conduct performance reviews, set KPIs, and implement action plans for continuous improvement
• Create and manage schedules to ensure coverage of all business hours
• Ensure adherence to company policies and procedures
• Serve as the primary contact for calls and emails, directing them to the appropriate team member
• Oversee and train team members on various administrative tasks, including mail distribution, key management, and rent check coding
• Collaborate and work closely with property management, maintenance and other operational departments
• Contribute to external marketing initiatives
• Track and respond to online reviews to uphold Uptowns brand reputation

Front Desk Supervisor qualifications:

• HS Diploma or equivalent
• Minimum one year of experience in team management or supervision: hiring, terminations training, and scheduling
• 3 years' experience in customer service, hospitality, or related field
• Ability to adapt quickly to changing procedures and priorities
• Resourceful, analytical, solution-focused thinking
• Strong communication and interpersonal skills
• Experience with multi-line phone systems
• Keen eye for detail
• Excellent organizational skills
• Ability to manage time effectively in a fast-paced environment
• Knowledge of property management is a plus
• Ability to maintain a positive, collaborative, encouraging and motivating demeanor

Apply today to join our team!

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