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Help Desk Technician OIT

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Modern Office Methods

2024-09-21 12:37:31

Job location Cincinnati, Ohio, United States

Job type: fulltime

Job industry: Other

Job description

Optimized IT is regional in scope, providing Managed IT Services to small to mid-sized organizations including Business, Not-for-Profit and K-12 markets. We are seeking a highly skilled Help Desk Support Technician with good client communication skills and an appetite to solve problems.

Job Summary: The Help Desk Support Technician will be primarily responsible for the Tier 1 level of support for Optimized IT and all

Optimized IT's clients. This role will also involve interaction with Optimized IT's other support departments in times of escalation needs.

On-call availability will be required. Technician will be competent in all facets of Desktop, PC Hardware, and Customer Service.

Functions/Responsibilities:

  • Provide Help Desk support and troubleshooting for client end-users
  • Actively monitoring Optimized IT's ticketing system for inbound client tickets
  • Remediating issues with Optimized IT's customer's workstation and/or software
  • Proactive remediation of any issues discovered with services and/or products offered under the Optimized IT portfolio
  • Provide continual status updates to customers regarding trouble tickets.
  • Open internal trouble tickets on Optimized IT vendor hardware/software issues and assign to and work with appropriate
  • groups to achieve resolution.
  • Create trouble tickets for detected issues that are defined as "Out of spec".


Desired Competencies and Skills:

  • Strong knowledge of Windows Desktop Operating Systems
  • Strong knowledge of PC Hardware and associated peripherals
  • Strong knowledge of Microsoft patching Windows Desktop Operating Systems
  • Some experience of Networking including Subnets, NAT, DHCP, DNS, etc.
  • Experience with Microsoft Server is a plus
  • Experience with Virtualization is a plus
  • Experience with Firewalls is a plus
  • Experience with macOS is a plus
  • Attention to detail and accuracy
  • Good time management skills and able to multi-task
  • Excellent organization skills
  • Ability to work well and communicate with all areas of the company as well as external customers and vendors
  • Advanced PC/keyboard/navigation skills
  • Highly motivated, energetic, self-starter
  • Adaptable to change and able to work under pressure

Perks:

  • An easy-going environment and culture (we all enjoy what we do)
  • The flexibility to work from home (we run a hybrid office (Mon-Tues in office; Wed-Fri Work from home)
  • A Stand-Up Desk and your own lego set
  • A Proactive Approach to Ongoing Training to help you develop life-long skills

Physical Requirements:

  • Highly mobile position. May require lifting (up to 30 pounds) of computer, server or network equipment and related
  • accessories.
  • Writing and typing abilities required for computer functions.
  • Requires standing, walking and driving a vehicle for extensive periods of time.



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