Collections Clerk

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Job description

COLLECTIONS CLERK - PROPERTY MANAGEMENT

$1000 Sign On Bonus

POSITION SUMMARY/OBJECTIVE

The Collections Clerk is primarily responsible for pursuing and collecting all delinquent accounts for the Company, by administrating all collection processes and procedures for the most effective collections results.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Pursue collections on all delinquent accounts (current and past residents)
• Provide professional customer service for residents and internal departments.
• Identify and escalate resident issues and contacts to appropriate internal channels.
• Generate and prepare correspondence and notices regarding payment discrepancies, outstanding balances, and court information to couriers.
• Assist with verifying debt, preparing accounts, and providing documents for approval for turnover to an outside collection agency.
• Analyze ledgers for accuracy and process adjustments as necessary.
• Keep detailed notes within Property Management system and spreadsheets for correspondence made with residents.
• Answer incoming calls and email inquiries from residents and make outbound calls.
• Meet required KPI metrics for productivity and quality.
• Be accessible for real time, continual feedback and training related to quality control.
• Collaborate with team members and management to develop strategies to improve the collections process and minimize bad dept.
• Work closely with the accounting and evictions team to reconcile resident accounts and ensure accurate posting of payments.
• Other duties as assigned.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Attention to detail and willingness to follow proper policy and procedures.
• 0-2 years' experience
• High School Diploma
• Must possess exceptional organizational skills.
• Ability to cross train on other tasks as needed, and to provide backup coverage for other positions within the AR/Collections department.
• Capability to perform general office duties such as filing, answering phones and emails, making outbound calls and routine correspondence.
• Experience with computerized accounting systems, Microsoft office software, and standard office equipment (copiers, calculators, computers)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITY

This position has no direct Supervisory responsibility.

TRAVEL

Little to no travel is needed.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

VineBrook Homes LLC ("VineBrook") is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. VineBrook considers all applicants for employment without regard to race, color, sex, sexual orientation, gender, gender identity, age, religion, national origin, pregnancy, child or spousal support withholding, disability, marital status, genetic information, citizenship/immigration status, military/veteran status, or any other status protected by federal, state, or local law. VineBrook makes hiring decisions based solely on qualifications, merits and business needs at the time. Upon request, VineBrook will reasonably accommodate applicants with a disability who need accommodation during the application process, unless accommodation creates an undue hardship to the company. We are also a Drug Free Workplace. As permitted by law, qualified applicants will also be required to pass a drug screening before beginning employment.

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