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Customer Experience Specialist

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Creative Financial Staffing

2024-11-05 05:43:12

Job location Dayton, Ohio, United States

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Job Title: Customer Experience Specialist
Location: Dayton, Ohio (on-site)
Salary Range: $47,000 - $68,000

About Our Client:
Our client is passionate about creating memorable experiences and delivering exceptional service to every customer. As a company that thrives on innovation and customer satisfaction, they are seeking a Customer Experience Specialist who can bring enthusiasm and dedication to the frontlines. This is more than a job-it's a chance to be the voice of a company that values its customers as much as its team. If you love solving problems, engaging with people, and making a difference, this is the role for you!

Job Description:
As a Customer Experience Specialist, you'll be the go-to person for ensuring each customer interaction is smooth, positive, and leaves a lasting impression. You'll play a crucial role in elevating the customer journey, providing expert solutions, and building long-term relationships. You'll not just meet expectations-you'll exceed them! Your daily mission will be to transform challenges into opportunities and create "wow" moments that leave customers feeling valued and heard.

Key Responsibilities:

  • Be the friendly, professional voice answering customer inquiries via phone and email.
  • Seamlessly process customer orders into CRM software, ensuring accuracy and efficiency.
  • Own the resolution process for customer complaints, offering solutions that leave customers delighted.
  • Act as a product expert, educating customers on the latest features, services, and company policies.
  • Keep detailed documentation of customer interactions and feedback to ensure seamless communication and continual improvement.
  • Collaborate with internal teams to enhance customer service strategies and drive continuous improvement.
  • Embody a positive, empathetic approach in every interaction, ensuring customers feel heard and supported.

Qualifications:

  • High school diploma required; a bachelor's degree in business, communications, or a related field is a bonus.
  • Proven track record in customer service, with experience in a fast-paced, dynamic environment.
  • Strong communication skills-both written and verbal-with active listening being your superpower.
  • Ability to stay cool under pressure and handle complex situations with empathy and professionalism.
  • Hands-on experience with CRM systems and customer support tools is a must.
  • Problem-solver with the agility to think on your feet and craft solutions on the spot.
  • Excellent multitasking and time management skills to keep you on top of the game.
  • A collaborative team player who thrives in a supportive, high-energy environment.


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