Remote Travel Specialist

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Job description

Job Description:

We are seeking a friendly and detail-oriented Client Support Specialist to handle customer inquiries, provide support, and process payments. The ideal candidate will have strong communication skills, a positive attitude, and a passion for helping others. This role is critical in ensuring that our customers have a seamless and pleasant experience.

Key Responsibilities:

Assist customers with inquiries and concerns via phone, email, and chat.
Process customer payments accurately and efficiently.
Provide information about products and services, addressing any questions or issues.
Resolve customer complaints by determining the cause of the problem and working towards a satisfactory solution.
Maintain customer records by updating account information as needed.
Collaborate with other team members to ensure high-quality service.
Build and maintain strong relationships with clients, understanding their needs and delivering tailored solutions.
Collaborate with internal teams to ensure seamless project execution and client satisfaction.
Maintain accurate records for clients.

Qualifications:

Must be 18 years old.
WiFi and computer access are required.
Must be authorized to work in the US.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficiency in using computers and customer service software.
Ability to handle multiple tasks simultaneously in a fast-paced environment.
A positive attitude and a strong desire to help customers.

Text "Planner" to our hiring manager at to schedule a Zoom meeting.

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