Pharmacy Care Coordinator

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Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Positions in this function consult with customers, members, patients, providers, internal departments and/or external third parties on any or all of the following: Consult with and coordinate on going care and treatment plans for members with clinical pharmacists and other providers.

If you live near Eugene, OR, you'll enjoy the flexibility to telecommute as you take on some tough challenges.

Primary Responsibilities:

• Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care and concern with each and every internal and external customer
• Documents pertinent patient information in the electronic medical record
• Assists with data management and recording results for month-end reports
• Assists in Pharmacy Services wellness programs (i.e. transition of care medication reconciliation) by:
  • Retrieving pertinent patient information for new patient referrals or recent hospital/SNF discharge
  • Contacting patients post hospitalization to perform medication review and information gathering
  • Performing patient follow-up procedures
  • Answering incoming phone calls and directing patient messages
  • Coordinating with other healthcare providers, healthcare professionals, and healthcare team members
• Updates job knowledge by participating in educational opportunities and reading professional publications
• Participates in process improvement initiatives, staff meetings and departmental meetings
• Uses, protects, and discloses Optum patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Adheres to Universal Precautions and safety policies and procedures at all times
• Other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at:

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• Possess and maintain an active pharmacy technician license in the state of Oregon
• 1+ years of experience as a pharmacy technician
• 1+ years of experience in customer service
• 1+ years of experience with medical and pharmacy terminology
• 1+ years of experience with medication therapeutic categories
• 1+ years of experience with identifying generic name for brand name drugs and vice versa
• 1+ years of experience with an understanding of indication for medication
• Basic level of proficiency in Windows and MS applications (Word, Excel)

Preferred Qualifications:

• National Pharmacy Technician Certification
• Possess and maintain an active pharmacy technician license in the state of Washington
• 3+ years of experience working as a pharmacy technician
• 1+ years of experience in hospital, ambulatory care or other healthcare setting
• Experience in managed care setting
• Bilingual (Spanish/English)

All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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