Information Technology Consultant 2

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Job description

Location: Eugene, OR
Categories: Information Technology, Operations/Infrastructure, Computer and Information Science
Department: Information Services
Classification: Info Technology Consultant
Appointment Type and Duration: Regular, Ongoing
Salary: $21.59 - $40.03 per hour
FTE: 1.0

ALL applications MUST be submitted here, htt ps: care ers.uoregon.edu/en-us/job /534539/informa tion-technology-consul tant-2

Review of Applications Begins
October 14, 2024; open until filled

Special Instructions to Applicants
To be considered for this position, submit a complete application that includes a resume and cover letter addressing how you meet the minimum and preferred qualifications.

Department Summary
Information Services (IS) is the central information technology unit at the University of Oregon and provides wide ranging services to campus. Information Services consists of four major functional areas: Customer Experience, which serves as the key contact point for interactions with campus clients and customers; Applications & Middleware, which manages and supports applications, integration services, identity management and data management; Information Security, which helps protect virtual or physical information; and Technology Infrastructure, which provides administration and support for the software, hardware, and services needed to support the campus IT environment. Information Services also includes the Advanced Network Technology Center. IS works closely with the Network for Education and Research in Oregon.

Established in 1876, the University of Oregon offers a breadth and depth of curricula with more than 270 academic programs and provides the opportunity to work at a respected research university with a strong holistic, liberal arts foundation. The UO also has a history of political and social involvement that embraces diverse beliefs, cultures, and values, and it is committed to environmental responsibility.

The university is also proud of the Phil and Penny Knight Campus for Accelerating Scientific Impact, an initiative specifically designed to fast-track scientific discoveries and the process of turning those discoveries into innovations that improve the quality of life for people in Oregon, the nation and beyond. Information Services collaborates with Research and Innovation and our schools and colleges to support the research, teaching, and learning mission of the university.

Eugene is the home of the University of Oregon. Located in the lush Willamette Valley, Eugene is well-known for outdoor pursuits like running, cycling, rafting, and fishing, as well as arts, music, crafts, brewing, wine-making, and community-supported agriculture. With branches in Portland and on the Oregon coast, the UO is deeply connected to Oregon's natural and cultural treasures.

Position Summary
Reporting to a USS Administration Support Manager, this position will handle technology support requests from university administrative staff, including provisioning and troubleshooting of computers and peripherals, network interfaces, operating systems, productivity and enterprise applications, and cyber security and general orientations.

This position works independently within the USS Academic South team to provide Tier 1 and Tier 2 technical support for the unique software and hardware needs of the UO Libraries, including support for the Price Science Commons VizLab, KIC Scanners, the Gaming Center, and support for the Fourwinds digital signage software and hardware. Additionally, this position works with the USS Academic South support team to provide technical support for its academic portfolio.

We welcome applications from candidates with diverse professional backgrounds, and we acknowledge that the professional competencies for this role can be developed through a variety of ways.

Essential Personnel:

This unit may provide essential services during times of emergencies and inclement weather. This position may be required to fulfill essential services and functions during these times.

Minimum Requirements
This classification requires a basic foundation of knowledge and skills of technology and information systems generally obtained through an AA degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience.

Professional Competencies
Excellent problem-solving skills.
Ability to analyze information and diagnose situations and configurations to maximize the functionality of hardware and software systems.
Excellent communication skills and ability to disseminate information verbally, in written form, and across an array of multimedia types.
Ability to work and communicate effectively with faculty, staff, and students from a variety of diverse backgrounds.
Ability to cooperatively work with others and lead joint projects.
Maintain a respectful workplace and model a positive and proactive attitude.

Preferred Qualifications
Experience managing customer support requests using an IT Service Management system.
Experience and knowledge working in higher education IT.
Experience with enterprise device management, using enterprise device management tools such as SCCM and JAMF.
Experience with supporting end user computers in a professional work environment.
Familiarity and experience with videoconferencing concepts and technologies.
Experience in writing knowledge base documentation.
Experience with project management concepts and practices.
Experience with ITSM/ITIL concepts, including Incident and Change Management.

FLSA Exempt: No

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