Resident Technician- Wells Fargo

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Job description

Resident Technician to service various specialized teams a our Customer Wells Fargo. This is a professional banking setting with a high touch end user community. Requires great customer service skills and ability to Configure, install, and test hardware components, hardware deployment replacements. Manage hardware and software service-related issues for end-u to prevent escalation, working in the ServiceNow Ticketing System. Providing cross-divisional troubleshooting by updating and maintaining tickets. Reimaging PCs, backing up and restoring user data. Installing and validating correct software versions on devices and confirm functionality. Utilize Wells utilities to troubleshoot end-user machine functionality. Documenting service events accurately in work orders and ticketing systems. Ability to prioritize tickets based on impact and line of business. Continue to watch multiple teams groups and search knowledgebase for emerging issues and work with team to find solutions to new problems on daily basis. This role will work a shift from 8am- 5pm with occasional overtime. There will be ability to work remotely and the customer desires this person to be onsite to support them. This role pay a range of $27-$28HR.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

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Required Skills & Experience
- 3-5 Years Experience providing software/hardware support, in a professional setting
- Proficiency with troubleshooting/supporting M365 including MS Teams, OneDrive, Outlook and Win10/11.
- Prior experience with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, Citrix, W365, patch management, encryption technologies (SecureDoc and Bitlocker), Anti-virus, VPN (Ivanti Secure Connect & PaloAlto Global Connect), incident/Request management
- Previous experience working in ServiceNow ticketing system or similar
- experience using mainframe connection software to support multiple legacy systems.
- Proficient in offline data recovery, backup/restore of u data.
- Proficiency in multiple scanner, check scanner, and specialized imaging tool troubleshooting.
- ability to manage multiple different support processes due to high variability in teams at location.
- Strong customer communication and service skills
- Knowledge of two factor authentication
- Must be able to work independently in a fast pace high profile environment
- Able to work onsite at location

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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