Licensed Insurance Customer Service Representative

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Job description

Licensed Insurance Customer Service Representative

Office location Altoona, PA

A local Independent Insurance Agency is seeking an outgoing, client focused, professional, and dependable Customer Service Representative who is licensed in property and casualty insurance.

General Responsibilities:

• Inbound and outbound calls to and from current and prospective insurance customers and insurance companies


• No Cold Calling or Soliciting business is required


• Assist customers with the insurance quotations and applications


• Customize insurance packages to suit individual customers needs and requirements


• Explain features, advantages, and disadvantages of various policies to customers


• Process paperwork via written and electronic communications


• Accept and process payments from over the phone and walk-in clients


• Enter data and use agency management system


• General office duties as needed

Qualifications:

• Active Property & Casualty license required or if studying for this license test, must have ability to take the test in next few weeks


• Strong computer knowledge and accurate typing skills


• Previous customer service experience preferable in the insurance industry


• Must be enthusiastic, outgoing, and self- motivated


• Professional dress and appearance required


• Strong ability to communicate clearly and persuasively via written and verbal communications


• Must be able to multi-task and meet deadlines


• High School diploma or GED required

Schedule and Compensation Overview:

Monday - Friday 9:00am to 5:00pm

Salaried position pay based on experience

Paid time off and holiday pay

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