Technical Support Lead w/ Supervisory Skills

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Job description

Technical Support Lead - 75-85 on W2 or C2C
Based at PJM with dedicated service to PJM EIS
Primarily working remote, with occasional need to be on campus
40 hours/week, 8-5, 1 position

GENERAL POSITION SUMMARY:
Provide technical support, software development, and support to the Generation Attribute Tracking System (GATS), a renewable energy tracking system owned and operated by PJM Environmental Information Services Inc. (PJM EIS). Supervise a team of 2-3 developers/testers, interface with internal business leads and internal customer support personnel, interface with external vendors, and provide technical support for external customers as needed.
Business Analysis

• Requirements gathering
• Create Business Requirements Documents and Design Documents
• Create/update SQL queries to support business leads
• Review and update corporate policies and procedures for Information Technology

Project Management

• Create and track project plans
• Interface with external vendors for tasks/projects like vulnerability scans and patching

Quality Assurance

• Create Test Plans and execute tests.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Possess a working knowledge of PJM EIS, GATS and the renewable energy market.
• Develop/maintain technical documentation of the GATS system. This may include database design, UI design, and Interface design documentation
• Supervise the development of new interfaces or enhancing existing interfaces
• Direct the work of GATS developers on UI enhancements and bug fixes.
• Ensure thorough testing of enhancements and bug fixes in the GATS System, both the API and the UI
• Provide technical support for users of the GATS application and interfaces
• Develop an understanding of PJM EIS acronyms and terminology
• Relate well to all kinds of people; work effectively with individuals and groups at various levels in a constructive and collaborative manner; build and utilize effective working relationships in a matrix environment and across functional, departmental and divisional reporting lines.
• Understand PJM EIS' and PJM's organizational structure and the business responsibilities within each area
• Motivated to learn and keep up to date on PJM EIS' evolving business and technology platforms.
• Performs assigned tasks including administrative duties.

COMPETENCIES:
Knowledge of Company:
General knowledge of company's organizational structure, culture, philosophy, operating principles, values and code of conduct.

Knowledge of PJM EIS
This position is responsible for acquiring knowledge of PJM EIS technical environment to assist in improving and streamlining it.
Commitment:
Person must identify with PJM EIS and be willing to devote the effort to get the job done, showing perseverance and focus in the face of obstacles.

Motivation and Independence:
Ability to achieve results, investigate problems, achieve deadlines with minimal supervisor direction. Enthusiasm for new assignments and attempting never-been-done-before projects.

Customer Focus:
Demonstrated customer focus and awareness of the importance of the customer in a service organization like PJM EIS. Demonstrates courtesy, tact, and effectiveness with others in every day working relationships.

Impact:
Ability to create a professional image/good impression. Conveys an air of confidence.

Interpersonal Skills:
Understanding and influencing people are important in achieving job responsibilities; causing action or understanding in others.

CHARACTERISTICS AND QUALIFICATIONS

This job requires excellent communication skills and the ability to work closely with others. Feedback and suggestions on processes are needed. Works under minimum supervision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required:

• Bachelors or more advanced degree
• Familiarity with System Development Life Cycle (SDLC)
• Strong attention to detail
• Ability to manage multiple tasks at the same time while still meeting deadlines.
• Flexibility to change priorities as needed
• A general understanding of electricity markets
• Excellent customer support including good communication, written and verbal skills and problem solving ability
• Demonstrated ability to debug and maintain complex systems, particularly those created by other developers with minimal available documentation
• Ability to create/debug SQL code queries, stored procedures
• Experience as a .Net developer in a technical organization writing software applications preferred
• Working knowledge and experience in the following technologies:
• Familiarity with C#
• .NET framework code
• projects ASP.NET and MVC
• SOAP
• SQL Server
• MS Office
• Ability to grow with position, increasing expertise, responsibility, and accountability.

Estimated Min Rate: $56.00
Estimated Max Rate: $80.00

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit to contact us if you are an individual with a disability and require accommodation in the application process.

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