Part-Time Administrative Intern, Outpatient Rehab

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Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Administrative Intern is responsible for assisting the daily operations of the Physical Therapy Administrative Department. Activities are not limited to but may include answering phone calls, directing patient questions, scheduling appointments, maintaining project progress, updated statistical spreadsheets, and serving as a resource to the different members of the Administrative Team.

JOB DUTIES AND RESPONSIBILITIES:

ESSENTIAL FUNCTIONS:
1. Providing support and back up to the Practice Administrator and other Administrative Team members.
2. Answering phones and scheduling patients as needed.
3. Responsible for assisting in completing weekly/monthly statistical analysis and reports.
4. Assisting Billing Supervisor with handling questions from the Front Desk Coordinators and supporting with insurance authorizations.
5. Assist with Accounts Receivable.
6. Assist in marketing tasks as needed.
7. Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.

8. Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.
9. Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.

10. Demonstrates/models the Network's Service Excellence Standards of Performance in interactions with all customers (internal and external).

11. Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.

12. Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.

13. Complies with Network and departmental policies regarding attendance and dress code.

OTHER FUNCTIONS:
1. Other related duties as assigned.

ADDITIONAL REQUIREMENTS:
Must have the ability to handle multiple projects/issues at one time.

PHYSICAL AND SENSORY REQUIREMENTS:
Sitting for up to 8 hours per day, 3 hours at a time. Consistent use of hands and fingers for typing, telephone, data entry, etc. Occasional twisting and turning. Uses upper extremities to lift and carry up to 10 pounds. Stoops, bends and reaches above shoulder level to retrieve files. Hearing as it relates to normal conversation. Seeing as it relates to general vision. Visual monotony when reading reports and viewing computer screen.
SUPERVISION (RECEIVED BY AND/OR GIVEN TO):
Supervised by Practice Administrator, Physical Therapy Administration

COMMUNICATIONS:
Excellent communication and interpersonal skills are required. Daily interactions with personnel at all levels of the hospital, network, outside organizations/businesses and the community.

MINIMUM QUALIFICATIONS

EDUCATION:
High School Graduate. Undergraduate degree preferred, with a major or significant course work in Business/Healthcare Administration. Will consider work experience in lieu of college degree.

TRAINING AND EXPERIENCE:
Must be proficient with Excel, and Word. Access database experience is helpful. Candidate must be proficient in organizing files, data entry, statistical analysis, answering/directing phone calls, and tracking deadlines

WORK SCHEDULE:
Day shift with varying hours based on the needs of the department.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's

St. Luke's University Health Network is an Equal Opportunity Employer.

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