Deposit Operations Administrator

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Job description

Description:

Company Summary:

LINKBANK is a community-focused financial institution committed to positively impacting lives through personalized banking services and strong values-driven relationships. By prioritizing our values of live, integrity, nurture, and knowledge, LINKBANK aims to foster growth and trust within the communities it serves.

General Responsibilities / Job Summary:

Provide back-office support for demand deposit account inquiries with general supervision and dual control. Assist solution centers and other departments with inquiries related to wire transfers, debit cards, disputes, ACH, and mobile deposits. Ensure all tasks comply with federal regulations and internal policies while maintaining dual control procedures.

Essential Functions/Duties:

1. Promote Corporate Values: Integrate LINK's core valuesLive, Integrity, Nurture, Knowledgeinto all aspects of the company culture.

2. Client Service Focus: Maintain a positive attitude and a willingness to learn while delivering exceptional service to LINKBANK clients.

3. Wire Processing: Handle daily incoming and outgoing wire transfers for clients and employees, both domestic and international.

4. Adhere to Procedures: Follow established deposit procedures and bank policies for tasks assigned by the Deposit Operations Manager, including:

• Printing and mailing CD interest checks.
• Processing daily chargeback items.
• Monitoring ACH returns and notifying about deceased clients.
• Investigating ATM/debit card issues and maintaining card records.
• Researching deposit account activities and reporting NSF/OD issues.
• Addressing SSA/SSI verification requests and managing exceptions.

5. Manage Shared Mailboxes: Oversee maintenance requests related to deposit accounts and debit cards, while organizing document archives.

6. Account Maintenance: Perform routine updates and maintenance on accounts across various deposit applications.

7. Audit Support: Gather and maintain documentation for periodic audits and examinations.

8. Cross-Department Research: Assist other departments and respond to external requests with necessary documentation and research.

9. Data Reporting: Prepare and provide reports for external agencies concerning interest earned and withholding information.

10. Cash Adjustments: Process Cash Letter Adjustments through the Federal Reserve as required.

11. Additional Duties: Undertake other tasks as assigned.

Requirements:

Minimum Qualifications:

Education/Training: High school diploma or equivalent.

• Multi-Tasking: Capable of managing multiple priorities with guidance from a supervisor.
• Detail-Oriented: Strong attention to detail, proactive problem-solving skills.
• Compliance Collaboration: Work closely with management to ensure adherence to bank policies and procedures.
• Technical Proficiency: Solid knowledge of computers and Windows operating systems.
• Communication Skills: Strong interpersonal, communication, and organizational abilities.
• Customer Service Excellence: Exceptional skills in providing customer service.
• Industry Knowledge: Familiarity with deposit services and general understanding of the ACH network.
• Attendance: Regular and predictable.

Experience: Minimum 1-2 years Banking experience

Required Certification/Licenses:

Travel Requirements: Ability to travel to all locations in the bank's footprint as needed.

Physical and Mental Job Requirements:

• Multi-Tasking: Capable of managing multiple priorities with guidance from a supervisor.
• Detail-Oriented: Strong attention to detail, proactive problem-solving skills.
• Compliance Collaboration: Work closely with management to ensure adherence to bank policies and procedures.
• Technical Proficiency: Solid knowledge of computers and Windows operating systems.
• Communication Skills: Strong interpersonal, communication, and organizational abilities.
• Customer Service Excellence: Exceptional skills in providing customer service.
• Industry Knowledge: Familiarity with deposit services and general understanding of the ACH network.

Working Conditions:

This job operates in a professional office environment. This role routinely uses standard office equipment, such as computers, printers/copiers, phones, and postage meters.

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