Operations Support Assistant with Security Clearance

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Job description

Duties Answer and route telephone calls after determining nature of calls and customers' needs. Review incoming messages and documents to distribute for further action. Respond to inquiries and provide information to customers. Maintain an automated key and lock control system for issuance and accountability of keys and locks. Report security violations and deficiencies to the building supervisor for physical security purposes. Utilize a daily journal/log to maintain a record of events, incidents, security breaches and other important information. Stock the information desk area with booklets, pamphlets and brochures for public distribution to support the organization. Arrange use of facilities, room layout and IT requirements to support ceremonial, special events and social functions of the organization. Maintain a working knowledge of an organization and its services, to answer questions, and refer callers to the appropriate location for resolution. Assist with the coordination of social functions and events for an organization. Requirements Conditions of Employment Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment. A background investigation and credit check are required. This position requires that the employee temporarily travels away from their normal duty station up to 10% of the time for work, training and/or conferences. This position requires that the employee possess a current and valid state driver's license. This position requires that the employee be able to complete and pass any government vehicle operator qualification and certifications to receive a government driver's license and to operate government vehicles. This position requires the employee complete and pass the Army Accident-Avoidance Course. This position may require the employee to work scheduled overtime. This position is designated as a Key Position IAW AR 690-11 and cannot be vacated during national emergency or mobilization as doing so would seriously impair the capability of the organization to function effectively. This position has been designated as Mission Essential IAW DoDI 3020.42. This position is required to ensure continued performance of mission essential functions of the organization in cases of severe weather conditions. This position may require the employee to lift items/objects up to 50lbs Due to the heavy lifting requirement, this position will require you to pass a pre-employment medical and annual medical surveillance exam in accordance with Occupational Health requirements. Qualifications Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document . Specialized Experience : One year of specialized experience which includes: 1) providing customer service by answering questions; 2) distributing information about the organization's programs to customers; 3) coordinating support for organizational, special events and social functions; and/or 4) utilizing automation systems to generate correspondence, reports and maintain files. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05). Education This job does not have an education qualification requirement. Additional information Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. One year trial/probationary period may be required. Direct Deposit of Pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a(n) General Administration and Management Career Field position. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest. Reasonable Accommodation (RA) Requests : If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability
Attention to Detail
Customer Service
Customer Service (Clerical/Technical)
Decision Making
Flexibility
Integrity/Honesty
Interpersonal Skills
Learning
Manages and Organizes Information
Organizational Awareness
Planning and Evaluating
Reading Comprehension
Reasoning
Self-Management
Stress Tolerance
Teamwork The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Basis for Rating: Qualified candidates will be assigned to one of three quality categories: Best Qualified, Highly Qualified and Qualified. Veteran preference eligibles are listed ahead of non-preference eligibles within each quality category. Best Qualified. Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements for the announced position. Highly Qualified. Candidates in this category possess good skills and experience above the minimum requirements for the announced position. Qualified. Candidates in this category meet the minimum experience requirements for the announced position. You may claim Military Spouse preference. You may claim Priority Placement Program (PPP) preference. Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position. To receive selection priority, you must: (1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above. Additional information about the program is on OPM's Career Transition Resources website. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee . click apply for full job details

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