Terrain Department Manager - Nursery

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Job description

Location:
This position is located at 138 Lancaster Ave, Devon, Pennsylvania, 19333 United States

Role Summary:

A Nursery Department Manager supports the service experience, visual processes, and business operations to achieve an engaging and inspiring store environment. The Department Manager thinks and acts like an owner; working collaboratively with key partners while fostering an environment of continual growth and development.

Role Responsibilities:
Customer ExperienceCollaborates with the leadership team in cultivating terrain's four promises: to welcome, to inspire, to inform, and to appreciate our customer

Encourages the team to build lasting connections through personalized service, product recommendations, and connecting with the customer on shared interests of home decor and outdoor living

Supports the Store Manager in curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement

Delivers a seamless, omni-channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)

Leadership + Team ManagementSupports the Store Manager in recruiting, hiring, and retaining a diverse and engaged team, while taking responsibility for own development and professional growth

Actively participates as the floor service leader by driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives

Facilitates a thorough and thoughtful onboarding for new hires and fosters an environment of cross training and development in all areas of the business

Embraces a culture of development by protecting time to discuss personal growth with direct reports; proactive in setting goals and delivering feedback and invests time into ensuring the success of all members of the team

Visual + Business OperationsCollaborates with Visual Manager and key partners to execute visual priorities including supporting product flow and restock processes; takes action to protect visual standards impacted by customer traffic and sell through

Sustains daily operating standards by taking an active role in assessing sales, managing payroll to facilitate an effective daily schedule, and leading the execution of product flow and omni processes

Assesses department business using company reporting tools to identify opportunities; takes smart risks with measurable results to maximize sales and impact the customer experience

Adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + RelationshipsContributes to an inclusive and people-first philosophy; engages with employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported

Stays current and follows through to ensure important company information reaches all levels of the team; facilitates the sharing of product knowledge, current trends, department priorities, and brand messaging throughout the day with the team

Checks in with leadership to maintain communication and teamwork on completing store objectives; provides insights related to the customer experience and communicates feedback to Visual Manager and Store Manager

Role Qualifications:
Terrain brand fan

3+ years retail leadership experience

Horticulture understanding

Strong merchant skills and a history of delivering financial results

Willing and able to work outside in all weather conditions

Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays

The Perks:
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit

Pay Range:
Starting from USD $50,000.00/Yr.

EEO Statement:
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

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