Terrain Key Holder - Nursery

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Job description

Location:
This position is located at 138 Lancaster Ave, Devon, Pennsylvania, 19333 United States

Role Summary:

A Nursery Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. They are an expert in the operating procedures and contribute mentorship of the associate team.

Role Responsibilities:
Customer Experience

Collaborates with the leadership team in cultivating terrain's four promises: to welcome, to inspire, to inform, and to appreciate our customer

Shares nursery product knowledge, new arrivals, and current garden trends to inform the customer and inspire their indoor and outdoor spaces

Utilizes technology to deliver a seamless, omni channel shopping experience through execution of all omni services

Leadership + Team Management

Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones

Acts as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer's experience

Supports new hire onboarding and continued education of the team through cross training of multiple department

Visual + Business Operations

Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues

Collaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns

Assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store

Adheres to store's safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

Contributes to an inclusive and people-first philosophy; engages with employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported

Checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback

Provides insights related to the customer and employee experience and communicates feedback to Store Manager

Role Qualifications:
Terrain brand fan

1+ years leadership experience

Knowledge of home décor trends and gardening

Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Eagerness to learn and grow within the organization

The Perks:
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit

Pay Range:
USD $16.00 - USD $18.00 /Hr.

EEO Statement:
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

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