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Energy Assistance Specialist/Customer Service Representative

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US Tech Solutions, Inc.

2024-09-20 10:52:16

Job location Dunbar, Pennsylvania, United States

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Duration: 06 months contract

Job Description:

Looking for a Customer Service Representative who will be working with Energy Assistance Team. Provide inbound support to customers related to their query, complaints and service request.

Responsibilities:

Assist in administering all aspects of the energy assistance and fuel fund functions and to provide a contact for all administering agencies.

This position will be responsible for activities in Maryland, Pennsylvania, and Virginia.

Provide backup & support to Energy Assistance Team Leader Respond to all internal and external inquiries regarding fuel funds and energy assistance.

Process associated paperwork regarding fuel funds and energy assistance.

Monitor and resolve investigation memos related to fuel funds and energy assistance

Approve individual energy grants, document, and track receipt Liaison with external administering agencies for inquiries, grant approvals & procedural issues

Coordinate interventions with external administering agencies to provide resolution for extenuating Crisis situations.

Implement State specific procedures to insure compliance with state and consumer protection regulations.

Experience:

Requires a high school diploma

Minimum 1 year experience within a Call Center environment

Trouble shoot, analyze, and problem-solving capabilities

Oral & Written communication skills

Excellent Customer Service Execute accurate and timely energy assistance and fuel fund transactions

Effectively respond to internal and external inquiries

Implement efficient procedures established to maintain program compliance.

Skills:

Call Center environment

Customer Service

Education:


High School required.

Inform a friend!

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