General Manager

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Job description

Do you want to be a part of a dynamic and growing industry with over 200,000 restaurants in the U.S.?

Yum Brands, a leader in the industry, owns nearly 60,000 restaurants globally, including over 30,000 KFC locations worldwide, along with Taco Bell, Pizza Hut, and The Habit Burger Grill. As the world's largest restaurant company, Yum! Brands opens a new restaurant approximately every two hours. Mitra QSR is one of the Largest KFC Franchise Organizations in the Country. Come join us and experience the Mitra family culture and build a rewarding career with ample opportunities for growth and financial success.

COMPANY INTRODUCTION

At Mitra QSR: Our genuine passion for service, honesty, and growth drives us. This passion has helped us grow from one store in Texas to 180 stores in 15 states, making us the third-largest KFC franchisee in the U.S.

Our Journey and Growth: We enjoy every step, committed to learning and adapting in this fast-changing world

Our Belief and Commitment: We believe skills can be taught, but passion comes naturally. Our job is to provide the best resources and training for your success and career growth

Our Leadership and Team: Our operating leadership team brings 25+ years of experience in KFC/Taco Bell and 10+ years at Mitra QSR, supported by 30+ Area Leaders with an average tenure of over 8 years with us

WHY JOIN US?

Family-Oriented Company Culture

Great Working Hours (No breakfast and typical restaurant close by 11pm)

Employee Recognition Programs

Community Involvement Opportunities

Competitive Compensation and Benefits

Bonus Eligibility

Paid Time Off

401k with Company Match

Healthcare and Wellness Programs

Employee Discounts

Education and Opportunities

KFC Scholarships up to $20,000 for college or trade school

Tuition-Free Degree fully funded by the KFC Foundation

Career Advancement

JOB SUMMARY
As a Restaurant General Manager at Mitra QSR, you will be trusted with overseeing three key areas of our business:

Our Employees: You will oversee day-to-day operations, nurture, grow, and retain your team, and build a culture of excellent customer service

Our Customers: Your team will take pride in delivering great food with a smile, served quickly in a clean restaurant. As a Quick Service Restaurant (QSR), speed and quality are our priorities

Our Restaurants: Maintain high standards for cleanliness, equipment, and overall operations to ensure a safe and efficient environment

ROLE EXPECTATIONS

Create a Positive Environment: Foster a positive and collaborative workplace where everyone feels valued

Mentor and Inspire: Lead and inspire your team to ensure customers get the best service

Deliver Great Service: Ensure guests have great experiences with friendly service, cleanliness, and quality food

Maintain Standards: Keep the restaurant clean and well-maintained, including equipment and overall operations

Manage Finances: Understand and manage the restaurant's Profit and Loss (P&L) statement

Ensure Compliance: Follow all laws and regulations and adhere to Brands/Mitra standards and policies

SKILLS AND QUALIFICATIONS

Servant Leader: Success depends on the team's success

Mentor and Coach: Effectively mentors and coaches team members

Learner Mindset: Enjoys learning and improving processes

Customer Service Focused: Prioritizes delivering excellent customer service and great products

Organized: Great time management skills

Financial Acumen: Basic understanding of finances

Ownership Mindset: Takes responsibility for business outcomes

REQUIREMENTS

Minimum of 2 years of Restaurant General Management experience, preferably in Quick Service Restaurants

Effective communication skills

Must be at least 18 years old with valid U.S. ID

Must pass a criminal background check and be able to work with minors

Must be flexible with work hours, including weekends and holidays, to meet business needs

Ability to stand for lengthy periods and lift up to twenty-five pounds

Reliable transportation to and from work

Be willing to have fun and be part of the Mitra culture

Join us at Mitra QSR and be part of a team where your passion fuels our success!

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