Performance Analyst

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Job description

Overview:
Salary $45,000 year

Do you have a passion for making a difference in someone's life? Are you looking for an opportunity to use your background and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Then the Performance Analyst position is for you! We are seeking a dynamic, team-oriented and caring individual to join our spirited team.

Scope of Position

Oversee and provide an analytical overview of data processing, quality assurance procedures, and reporting to ensure successful contract benchmarks across programs. Support and improve program operations, data capture, and report writing and generating capabilities.

Responsibilities:
Work with the leadership team and direct staff to ensure effective and efficient data management, service delivery, and compliance with federal, state, and local policies and procedures

Analyze performance, compile and submit both internal database and CWDS reports; develop quality improvement plans when necessary

Enter, edit, retrieve, and validate data in appropriate tracking and databases and perform data reconciliation to ensure accuracy and prepare reports related to program activities; ensure data entered on the required system(s) is current, accurate, and timely

Ensure that contract benchmarks/performance standards are being met

Invoice support and data reconciliation of payments for On-the-Job Training Contracts, Individualized Training Accounts, Incumbent Worker Training Contracts, etc.

Generate a list and email EDSI's Customer Satisfaction Survey to customers who have exited the programs

Create solutions to any processes that hinder meeting performance goals

Complete weekly and monthly reports as required by the funder and/or EDSI management; monitor goals to determine if actionable steps are required

Act as liaison between the funder and EDSI administrative staff on issues concerning billing and performance numbers

Respond in a timely manner to requests from the contracting agency on issues related to billing and performance tracking

Develop, implement, and oversee the maintenance of files; review eligibility and ensure data validation is correct, including CWDS uploaded documentation

Develop curriculum and provide instruction to participants preparing for GED exam, as needed

Qualifications:
Knowledge of Microsoft Office programs; intermediate level in Microsoft Excel

Excellent written skills

Excellent communication and problem-solving skills

Experience with data entry, analyzing data, invoicing, and billing

Knowledge of Microsoft Office programs

Bachelor's Degree in Business, Economics, Statistics, or a related area is preferred

Must have a reliable form of transportation to travel among the Wilkes-Barre, Hazleton, and Pottsville sites

Bring your expertise to EDSI where you will be able to live our values every day: show up, smile and support!

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