Senior Manager Eastern Region Service- Refrigeration

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Job description

Responsibilities / Tasks

Assists customer/user in plant system problem solving.

Responsible for sales budget and gross margin achievement.

Responsible for the management of field service technicians and coordination staff.

Successfully meet key performance indicators.

Responsible for the adherence of all corporate guidelines and strategic initiatives.

Participate in the preparation of annual service departmental budget and capital appropriation.

Interfaces with vendors, customers/users on situations requiring supervisory decision making.

Apprises management of trends in equipment performance or reliability and solutions to warranty situations.

Reviews time sheets, service tickets, and expense reports prior to submitting to York, PA.

Initiates and manages service orders and service agreements.

Manage schedule of service work.

Provide training, coaching, development, and motivation of employees.

Identify areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.

Aids in the collection of delinquent accounts.

Assists customer/user in problem solving via phone conversations.

Administers service department policies and writes service bulletins for known service issues.

Works closely with warranty department to minimize warranty costs for "chem-skid" start-ups

Assists with budget forecasts and provides staffing recommendations, potential new business, and marketing services.

Develops and maintains pricing for standardized services offered by the company.

Develops and maintains a streamlined system for handling troubleshooting calls.

Manages and oversees all Chem-Skid start-ups (Domestic and International).

Performs other duties as assigned.

Your Profile / Qualifications

Bachelor's Degree in engineering or other related field.

At least three years of experience in industrial refrigeration.

At least three years of experience in sales and business development.

At least five years of leadership experience.

Experience with remote field service management strongly considered.

Excellent written and verbal communication skills.

Well-developed interpersonal skills.

Detail orientated.

Good managerial and supervisory abilities.

Strong organizational skills.

Strategically minded.

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

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