Software Quality Assurance Manager

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Job description

Perks & Benefits: At KCF, we are committed to providing best-in-class benefits, engaging development opportunities, and powerful perks that are focused on bringing out the best in you. Full-time benefits include: 100% company-paid Medical, Dental, Vision, Disability, and Life Insurance premiums Health Savings Account with generous employer contributions Flexible work model for most positions, "work from home, work from anywhere" Competitive compensation & bonus opportunities Four weeks Paid Time Off; Paid Holidays + "Flex" Holiday 401(K) with company match Monthly cell phone and internet stipend $500 annual wellness reimbursement Learning culture committed to growth and continuous development Mission & Values: KCF Technologies exists to solve the world's machine health problems to drive safety and sustainability for our communities. We empower industry to eradicate downtime, waste, and injuries with KCF's Machine Health Solutions Platform. Learn more at Curious about what working at KCF is really like? Explore Life at KCF here! If you're an A-player who wants to be part of one of the most important companies revitalizing machine health across the world, KCF is the place for you. If our values resonate with you, please keep reading! Core Values: Smarts: We are humbly aggressive lifelong learners. Grit: We are scrappy, proactive problem solvers who don't stop until the job is done. Drive: We demonstrate an insatiable hunger to serve others. Responsibility: We do the right thing and contribute to the greater good. Autonomy: We own our work and define how we do it, while aligned with the greater mission. Where You Come In: We are currently seeking a Software Quality Assurance Manager to join our growing team! At KCF, the Software Quality Assurance Manager oversees global QA teams to ensure they meet project goals while developing and implementing effective QA strategies for our Machine Health SaaS platform, Smart Diagnostics. This will help us achieve our goal of zero waste, zero downtime, and zero safety incidents for all of industry. Location: This role can be 100% remote-based. Our ideal candidate will work in Eastern Standard Time to ensure the most overlap with our global team. With our Work From Home, Work From Anywhere model, KCF employees are spread across 27 different U.S. states. We advocate for owning your work - you define how you do it and where you do it. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Essential Responsibilities Oversee and Coordinate Global QA Teams: Manage daily operations of global QA teams, ensuring they meet project goals and timelines. Develop and Implement QA Strategies: Establish QA processes and strategies to deliver high-quality software and hardware products within the enterprise SaaS and IoT space. Establish Testing Standards: Collaborate with QA teams to define testing methodologies, standards, and best practices. Liaise Between Teams: Act as the primary communication bridge between project teams and QA resources, ensuring alignment on requirements and expectations. Facilitate Effective Communication: Ensure clear understanding of project goals, testing objectives, and deliverables through strong communication with all stakeholders. Monitor and Track Testing Progress: Utilize tools like JIRA to oversee test execution, track defect resolutions, and monitor overall QA progress. Drive Test Automation Efficiency: Lead the strategy for functional test automation to enhance QA effectiveness and deliver measurable improvements. Report on Testing Outcomes: Generate comprehensive reports that outline testing results and provide insights into product quality. Optimize QA Processes: Identify areas for improvement within the QA processes and implement initiatives to boost testing efficiency. Risk Identification and Resolution: Proactively identify risks in the testing process, escalate issues to stakeholders, and recommend corrective actions. Maintain QA Documentation: Ensure QA documentation, including test plans, test cases, and test results, are kept up-to-date and properly maintained. Collaborate Across Teams: Partner with development, product, and operations teams to ensure QA activities align with project objectives, timelines, and customer needs. Qualifications Experience: 7+ years of experience in Software Quality Assurance, with at least 3 years in a managerial or coordination role overseeing global teams. Technical Expertise: In-depth knowledge of QA methodologies and software testing life cycles. Should understand modern SaaS software architecture (cloud and microservices) and associated best practices (CI/CD, DevOps, etc.). Automation Skills: Familiarity with automation frameworks such and Cucumber and BrowserStack and strategies for enhancing test efficiency and robustness. Testing Proficiencies: Experience with testing of web applications, mobile applications, and back-end REST APIs, including performance, data integrity, and security. Specialized Testing: Experience in data analytics testing, particularly with machine learning models and performance metrics. Experience testing hardware and firmware in the IoT space. Tooling: Experience using tools such as Azure DevOps, JIRA, and Confluence to manage bugs, test plans, and test cases. Global Team Management: Proven ability to coordinate testing activities across multiple time zones and manage resources to meet deadlines. Communication Skills: Excellent verbal and written communication skills, with the ability to collaborate effectively with remote teams and cross-functional stakeholders. Problem-Solving: Strong analytical and problem-solving abilities to identify issues and drive resolutions in remote teams. Agile Methodology: Solid understanding of Agile development processes and experience working in Scrum environments. Detail-Oriented: Exceptional attention to detail to ensure the delivery of high-quality software and hardware products. Cross-Cultural Management: Experience working with global teams from different cultural backgrounds and adapting to diverse work environments. At KCF Technologies, we are an Equal Opportunity Employer. The only things we require for employment, compensation, advancement and benefits are performance and a good team attitude. No one will be denied opportunities or benefits, and no employment decisions will be made, on the basis of race, religion/creed, national origin, ancestry, sex, sexual orientation, gender, gender identity, age, disability that does not prohibit performance of essential job functions, protected veteran status, medical condition, marital status, pregnancy, genetic information, possession of a general education development certificate ("GED") as compared to a high school diploma, or any other characteristic protected by applicable federal or state laws. KCF complies with applicable state and local laws governing nondiscrimination in employment in every location in which KCF has facilities.

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