Dispatcher-Telecommunicator

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Job description

Description:
Milton Hershey School (MHS) is one of the world's best private schools, where students from lower-income families, who are looking for greater opportunity, can explore their individual interests to the fullest. Thanks to the generosity of Milton and Catherine Hershey, the school is fully endowed with the resources to ensure every child and staff member has what they need to succeed. The school has prepared nearly 12,000 graduates to lead fulfilling and productive lives and is expanding to serve more students in the coming years.

MHS is seeking a full-time 2nd shift Dispatcher/Telecommunicator (CMTs) to join the Central Monitoring team. If you would enjoy using your dispatch/safety & security, customer service skills to make a positive difference for youth, this is the position for you. We have a unique opportunity in which you would interact with others and assist with a variety of responsibilities to help keep the extensive residential school campus operating smoothly. Currently, the CMTs dispatch between 18 - 50 calls daily and actively monitor 1000+ surveillance cameras on a 24/7 basis. Each day is different!

The CMT receives incoming calls, initiates, and coordinates services, and provides feedback and follow-up to our customers. Also, oversees the 24/7 Central Monitoring Station, monitoring fire, mechanical system, and security alarms, as well as surveillance cameras across the MHS campus. They serve as the central dispatch location for MHS Service Technicians and Campus Safety Officers, for both emergency and non-emergency situations. The MHS Central Monitoring serves as the central communication hub for telephone and 2-way radio communications on campus. The department works in a 24/7/365 operation and the CMTs are considered emergency personnel and are required to report to work when the school is closed for any reason (including emergencies).

Work schedule: Sunday - Thursday, 2:30 PM - 11:00 PM. Hourly pay rate: $20.40 to $27.24 (plus shift differential), pay is determined based on experience. Full-time employees are eligible for an excellent benefits package. It includes paid time off, medical, and dental insurance, and financial benefits.

Qualifications:

High school diploma or GED, required.

Prior experience handling customer service requests, complaints, and issues/problems, required.

Prior experience working with security alarm systems and surveillance equipment required.

Prior experience with APCO Telecommunicator I, APCO Law Enforcement Dispatch, APCO Medical Dispatch training, preferred.

Prior experience working in a fast paced, multitask environment.

Ability to take initiative; seek resolutions to problems and prioritize work.

Ability to process thoroughly and accurately data entry in a timely manner.

Excellent customer service and dispatching skills.

Proficient computer skills using Microsoft Applications and IBM platform in a variety of software packages.

Excellent verbal and written communication skills.

Experience working with security/surveillance systems.

Experience with a Total Quality Management System.

Must demonstrate a high degree of integrity, as all MHS staff are role models for MHS Students.

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