Relationship Manager

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Job description

Overview:
This is a hybrid role - 2 days remote and 3 days in the Malvern, PA office.

CubeSmart is currently seeking a Relationship Manager to join the Third Party Management team at our corporate office in Malvern, PA. The Relationship Manager serves as the primary contact and first line of support for third party management owners.

Who we are:

At CubeSmart, we're intentional about culture. You can experience it everywhere from our mission statement of "genuine care" to our "It's What's Inside That Counts" tagline to calling each other "teammates" rather than employees. This spirit fosters a fun and collaborative environment that has resulted in our rapid growth and being recognized amongst the top in our industry.

CubeSmart's award-winning team is made up of people who genuinely care. Teammates care about our customers and the life events and/or business needs they are facing. Teammates are passionate, responsible and understanding. The CubeSmart team is made up of people who have a can-do attitude, are committed to their own success and the success of the company, and lead by example.

If this sounds like a team and culture that matches your personal values and motivations, we want to hear from you.

Responsibilities:
The Relationship Manager is the primary point of contact for our Third Party Management owner relationships. These relationships own self-storage facilities and outsource the management and day-to-day operations to CubeSmart. The Relationship Manager serves as the primary contact and the first line of support for third party management owners. The role requires significant analytical and problem solving skills. This position is fast paced and requires the ability to multi-task.

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.

Build strong, proactive, customer service based/focused relationships with assigned owners

Quickly and professionally respond to owners' needs, requests and situations

Ability to facilitate conversations and serve as an interface within all facets of store operations - Accounting, HR, Legal, Marketing, Operations, Risk Management, etc. to find solutions to owner issues and concerns

Research and respond to store level issues such as staffing, expenses, etc.

Understand financials and business practices related to self-storage

Evaluate facility performance and productivity

Use quantitative and analytical reasoning to assess and effectively improve facility operations

Understand and converse with owners on budgets, financials, marketing and operations reports

Oversee the budget development process and create projections for new sites

Complete new store onboarding items as needed

Participate in presentations to potential owners

Communicate clear and accurate information with teammates, field staff, and management

Qualifications:
Bachelors Degree (BA/BS)

Effective interpersonal and communication skills

Developed knowledge and understanding of accounting function and ability to read financial statements

Detail oriented; organized; ability to perform duties with a high level of accuracy

Must have a strong customer service mentality

Must have strong problem-solving and follow-through skills

Able to work independently with minimal supervision

Computer skills; data entry and spreadsheet software capabilities

Previous Self-Storage and QlikTech / QlikView experience a plus

Proficiency in MS Word, Excel, PowerPoint and Outlook as well as data entry and spreadsheet software capabilities

LI-MT1

We are an Equal Opportunity Employer, Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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