Front Desk Coordinator, Multiple Locations (Full Time, Part Time, Per Diem)

---

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

Are you a driven individual looking for opportunities in healthcare? If so, Physical Therapy at St. Luke's should be your top choice!

St. Luke's has been named a Top Workplace nationally, in the Philadelphia region, and in New Jersey with a culture that's second to none. St. Luke's is the ONLY healthcare institution in Pennsylvania and the third-highest ranked healthcare entity in the nation to be deemed a Top Workplace in 2023. Our Front Desk Coordinator role allows you to become familiar in a healthcare setting while giving you the opportunity to grow in administrative roles.

Our Generous Benefits:

• Competitive Salary + Bonus Opportunities
• Time Off options that allow you flexibility to maintain a work-life balance
• Opportunities for growth
• Eligible for Public Service Loan Forgiveness Program
• Medical, Dental, & Vision
• 403 (b) retirement plan with employer contribution
• Corporate discount plans

Locations- Openings will vary by location availability (over 55 locations and expanding in the Allentown, Berks, Bethlehem, Easton, Monroe, Miners, Upper Bucks, and Warren regions)

Float opportunities to work at multiple locations with opportunity for incentives.

JOB DUTIES AND RESPONSIBILITIES:

• Answers the telephone in a timely manner, assists or directs the caller to the appropriate person or department.
• Receives and updates patient information.
• Maintains files in the appropriate order.
• Establishes and maintains accurate patient records and record filing system.
• Accurately completes the registration process in the current computer system.
• Verifies patient's insurance benefits.
• Processes pre-certifications/authorizations depending on the special requirements of the patient's insurance company.
• Schedules appointments considering patient needs and utilizing the clinic time efficiently.
• Confirms appointments and maintains a full department schedule.
• Communicates any scheduling problems to the Department Manager.
• Receives cash, checks, and credit card payments and prepares receipts.
• Distributes mail to clinical staff.
• Processes requests for release of information in accordance with the policies set forth by the Medical Record Department.

EDUCATION:

High School graduate or equivalent. Excellent oral and written skills required to relate effectively with managers, patients, families, and staff at various levels. Demonstrates competency, as appropriate to the ages of patients served, in the ability to obtain and interpret information in terms of patients' needs; a knowledge of growth and development, and an understanding if the range of treatment needed by these patients.

TRAINING AND EXPERIENCE:

Work processing experience required including mastery of MS Office (Word, Excel, and Access). Experience with other PC software (statistical database, presentation, etc.) essential. Three years related office experience required, preferable in a medical setting. Previous Rehabilitation experience preferred.

PHYSICAL AND SENSORY REQUIREMENTS:

Sitting up to eight hours per day, up to six hours at a time. Standing for up to eight hours per day, up to six hours at a time. Frequent fingering, handling, firm grasping. Frequent twisting and turning. Frequent lifting, carrying and pulling objects up to 50 lbs. Frequent stooping, bending, crouching, and reaching above shoulder level. Seeing as it relates to normal and peripheral vision. Hearing as it relates to normal conversation and telephone use.

SHIFT DETAILS:

• Full time, 36-40 hours per week
• Part time, 16-36 hours per week

• Per diem, 16 hours or less per week

Locations open Monday-Friday. Hours vary depending on location. Closed for the 6 major Holidays with pay dependent on FTE status.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's

St. Luke's University Health Network is an Equal Opportunity Employer.

<!– job description page –>