Service Supervisor

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Job description

Overview:

Western Pest Services is a premier provider of pest control solutions. Western Pest Services protects more than just homes and business in our area. The homeowners know us as the local brand to get the job done and businesses know us as the local brand that will protect their brand. Getting the job done with great services is what we are all about. Internally, we work to keep our work family safe, to provide them with the tools to help them grown, and to keep it fun. Established in 1928, we have a legacy of excellence and the stability of an industry leader.

We are currently seeking a Service Supervisor for our Philadelphia, PA branch!

Responsibilities:
The Service Supervisor will lead a team whose passion is to deliver exceptional service and expertise for families and businesses alike. As an operational and sales leader, you will be responsible for the overall management of the service team, including: fleet management, service team sales, and overall customer satisfaction.

What We're Looking For:

The ideal candidate will have at least 3 years of SUPERVISORY or management of direct and indirect reports in a service based industry (I.e. package delivery, beverage, uniform, or vending services; pest control, lawn care or construction)/ Other types of management experience may be considered. We seek individuals who are creative thinkers with an emphasis on building teams and long term, profitable relationships.

We Offer

Competitive Compensation; Base Salary & Bonus

Comprehensive benefit package that includes medical, dental, vision, 401K, stock purchase, tuition reimbursement, and more!

Paid Time Off (Vacation/Vacation/Sick)

Company Vehicle & Gas Card

Paid Training/Industry Orientation

Smartphone, Equipment, etc.

Opportunity to obtain the State Pesticide Licensing (required)

Opportunities for Growth, Development, and Advancement

Qualifications:
As an experienced and successful Service Supervisor, you will be required to have the following experience and skills to

Lead and mentor the entire service operation

Provide highly skilled "hands-on" management

Train and develop technicians

Conduct in-house and in field technician training and meetings

Monitor scheduling and routing to drive efficiencies and productivity

Schedule client services and route service technicians

Motivate the service team to provide high-quality customer and technical services

Guide service technicians in resolving client issues and concerns

Ensure that customer expectations are met

Have experience interacting with both commercial and residential clients

Perform quality site inspections

Review and submit all service-related documents and reporting

Assist with interviewing and selecting service technicians and trainees

Maintain inventory of equipment and supplies

Multi-task within a fast-paced environment

Exhibit excellent communication skills

Must be 18 years of age

Physical Demands / Working Environment:

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

Safely use a ladder within the manufacturer's weight capacity

Lift and carry up to 50 lbs.

Safely access crawl spaces, attics, confined spaces, roof tops, etc.

Ability to work in all types of weather conditions

Want to learn more about working here at Western Pest Services?

Western Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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