Case Manager

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Job description

Overview:
Salary $42,500 year

• Provide case management and career coaching to customers. Provide support and assistance in all
areas related to gaining and/or retaining employment and career advancement.
• Due to the dynamics of working with individuals, this position necessitates an individual who is
comfortable working with client circumstances that are constantly evolving
• This position requires an organized individual who can efficiently handle several responsibilities
simultaneously and work independently

Responsibilities:
• Provide individualized assessment of work, family and personal development needs and opportunities
• Maintain daily contact with caseload to document customer activities
• Promptly enter case notes regarding customers circumstances into electronic databases
• Build professional one-on-one working relationships with customers to assist in eliminating challenges
that are hindrances to obtaining and retaining employment
• Empathize with customers experiencing life challenges, while being solution oriented, catering support
according to needs
• Effectively communicate outreach to customers serviced remotely through various forms of technology,
including phone, email, text, and internet-based applications
• Conduct intake assessments to create Individual Employment Plans to guide customers on their path to
employment
• Maintain a solution-oriented approach to help customers overcome barriers to employment
• Provide referrals to appropriate community internship placements or social service agencies when
needed
• Encourage customers to participate in and follow through with planned activities
• Facilitate job readiness workshops as requested
• Create solutions to customer attendance problems
• Maintain organized database of customers and keep detailed documentation of all contacts
• Follow up with customers to verify and document job placement status
• Maintain customer files as specified by local, state, and federal standards
• Assist in the preparation of project reports and file audits as needed
• Ensure that positive outcomes and goals are met as required by contract
• Work with the team on implementing processes that increase customer engagement
• Other opportunities as available

Qualifications:
• Bachelor's degree in education, social work, criminal justice, or equivalent experience in human services
(Human services experience working with returning citizens, mental health or employment programs and
career counseling experience)
• Must have notable experience working in a team environment and must have two years customer service
experience; good communication and interpersonal skills
• Ability to prioritize tasks and document visits and contacts in an organized and timely manner
• Demonstrated excellence in video conferencing, telephone, computer, oral and written communication
skills
• Ability to maintain flexibility as needs of contract or contractor require proficiency in Microsoft Office
products; some experience in using creative software such as ADOBE
• Bi-lingual (Spanish) a plus

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