Receptionist

---

Job description

Overview:
Salary $42,000 year

Job Title: Administrative Assistant

Classification: Non-Exempt

Job Summary

Provides quality service to customers by greeting visitors, making an assessment of their needs and directing them to appropriate services or staff. Coordinates the overall function of daily customer flow, orientation, workshop preparation and completion, and directs phone customers to the appropriate staff member. Provides PACareerLink enrollment assistance, completes and prepares reports for data tracking, and performs other general office duties such as creating and sending drafts and data entry.

Responsibilities:
Essential Functions

Greets and welcomes visitors in a prompt and friendly manner and makes appropriate referrals to staff, workshops or other PACareerLink services after assessment

Answers and directs calls on the PACareerLink multi-line telephone system in a pleasant and professional manner

Provides brief overview of available PACareerLink Montgomery County services, resources, workshops and partner information

Retrieves login information for individuals to access the PA CareerLink website

Explains program enrollment process and requirements

Refers job seekers to appropriate staff member for additional information on recruitment services available or other community resources, including support service referrals

Responsible for monitoring traffic flow as it pertains to orientations, workshops, appointments, unemployment inquiries, and the Career Resource Area; prepares monthly reports

Prepares and prints calendar of events and customers scheduled for services for the next day

Makes reminder calls to job seekers for upcoming workshops and orientations

Maintains and updates daily/monthly activities on the reception area monitor

Coordinates and monitors sign-in/registration of appointments, orientation, workshops and appointments

Enforces PA CareerLink customer policies and is able to explain in a professional manner if a policy is broken

De-Escalates customers in professional manner and communicates with site leadership regarding additional support

Performs supportive departmental duties such as data entry, copying, calendar maintenance and tracking deadlines

Other opportunities as available

Qualifications:

Education and Experience Requirements

Associate's degree required, or an acceptable combination of education and experience

Two to five years of professional office experience in an administrative or customer service position with high customer volume and data entry

Excellent communication and interpersonal skills; both written and oral

Experience in answering multi-line telephones in a courteous, efficient and professional manner

Proficiency in Microsoft Office applications required

Bilingual a strong plus

<!– job description page –>