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Customer Service/Operations Associate

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US Tech Solutions, Inc.

2024-11-05 09:43:04

Job location Philadelphia, Pennsylvania, United States

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Duration: 12 Months contract (Hybrid 2 days Onsite/week)

Job Description:

Our Subscriber Services team is responsible for configuring member services for our Equities, Options, and FINRA/TRF trading protocols. This role involves researching and responding to customer inquiries, providing training on company's products, and troubleshooting configuration issues.

Responsibilities:

Research and respond to all inquiries from both internal and external customers using various support tools.

Provide assistance/training to customers in all facets of client's businesses including the use of all exchange services and ancillary products.

Provide customer support for all configuration issues on all company's protocols.

Provide client assistance on specific functionality for all new and existing company's protocols.

Responsible for making regular process improvements in all facets of the group's daily duties.

Drive new ideas and product initiatives within the department.

Experience:

Financial services experience

Interest in capital markets

Skills:

Customer Service

Call Center

Financial Product knowledge (Equity, fund, derivatives)

Education:

Experience and/or a degree a plus but not necessary:

o Associate's degree with 1-3 years customer service experience

o Bachelor's Degree with 0-3 years customer service experience

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