HMIS System Administrator

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Job description

Job Description

The HMIS System Administrator has primary responsibility over project set-up, capacity building, strategic planning and administration of the Philadelphia CoC HMIS. Monitor HMIS activities and data entry for compliance to HMIS data standards. Monitor comparable databases for Victim Service Providers to ensure HMIS data standards are being met. Integrate the needs of new programs (e.g. VA, ESG) on HMIS for data collection and reporting, and develop new data entry and reporting protocols. Collaborate with the OHS/CoC team to ensure the data quality assurance plan is actualized and recommend changes based on system performance benchmarks. Ensure all functionality and services provided by the Software are optimized and used to the fullest of its capacities. Promote teamwork through consistency, reliability, and group cohesiveness.

This position will report to the HMIS Configuration Supervisor. This position sits in the Policy, Planning and Performance Management (P3) Division.

Essential Functions

HMIS Content Development

HMIS configurations

Develop configurations for new and existing stakeholders in HMIS by gathering requirements, designing process workflows, developing use cases and test plans, implementing the changes to the system

Monitor and measure deliverables and other required activities associated to ensuring users receive the proper HMIS related trainings.

Configuration of provider specific reporting and workflow design to improve efficiency of data collection procedures.

Collaborate with the HMIS Lead and the CoC Performance Management and Training Units in the development of appropriate training and guidance materials to support internal and external staff in understanding and meeting performance level standards.

Core Competency Content Development

Assist in the development of core competency content for service provider agencies and OHS staff.

Technical Assistance

Diagnose and troubleshoot technical and training issues reported by end-users via email or an internal ticketing system

Offer advanced HMIS technical support for the development and implementation of program and system-level performance standards

Integrate configurations of the infrastructure to allow new stakeholders into HMIS meet funding/ reporting requirements (such as Veterans, PATH, HOPWA, etc.)

Respond to technical assistance questions from service providers in a timely manner via phone, email, and virtual support.

Policy and Procedural Development

Provide, develop and maintain guidance for up to data training materials and guides related to the PhilaHMIS Governance Charter and Appendices.

Review training materials and guides to ensure compliance with all applicable federal, state and local privacy statutes and regulations as it relates to HMIS configurations.

Competencies, Knowledge, Skills, and Abilities

Knowledge of and experience with HMIS is required; experience with ClientTrack is preferred

Knowledge of federal HMIS regulations

Proficient in data entry and database management software

Understanding of SQL, Tableau and relational databases

Excellent project management skills

Must possess strong analytical skills and be detail-oriented

Project management experience evidenced by strong organizational skills, attention to detail, ability to multi-task and manage multiple deadlines in a fast-paced environment

Experience with data tracking, analysis, reporting and program evaluation

Ability to work independently and in teams to accomplish goals and drive outcomes

Excellent interpersonal skills and a collaborative working style

Excellent computer skills and proficient Microsoft office suite programs. Including but not limited to Excel, Word, Outlook, Access, PowerPoint and Microsoft Teams

Excellent communication skills both verbal and written

ABILITY TO:

Analyze and resolve complex problems.

Present ideas effectively and clearly both orally and in writing.

Ability to establish and maintain effective working relationships with associates and departmental officials.

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