IT Asset Management Analyst

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Job description

Software Guidance & Assistance, Inc., (SGA), is searching for an IT Asset Management Analyst for a CONTRACT assignment with one of our premier Financial Services clients in Philadelphia, PA .

Responsibilities :

Manage inventory of hardware assets and/or software licenses to sure compliance with IT Asset Management Controls

Ensure effective and accurate management of the Configuration Management Database (CMDB)

Receive assets and ensure delivery to correct locations

Manage lifecycle of hardware and software models from their introduction to their retirement

Generate and distribute various reports, including compliance reports on current assets and Configuration Items (Cis) and perform trend analyses

Audit software assets license contracts and hardware assets against actual inventory

Establish and maintain documentation of procedures

Take part in other ITSM processes, or as required, perform as a back up to maintain operational activities

IT Vending Machine inventory and restocking

Assist with the Change and Configuration Management Process

Monitor shared mailboxes

Assist with On/Offboarding of Bank Employees

Monitor the ServiceNow Incident and Service Request Queues

Required Skills:

Demonstrates Business Analyst skills such as analytical thinking and problem solving

Possesses strong teamwork skills and the ability to build and work collaboratively within and across work teams

Possesses general business acumen

Strong customer service skills

Strong oral and written communication skills

Ability to work well effectively on a team as well as independently with limited supervision

Ability to communicate with customers, management and coworkers. Regular use of collaboration tools for communication is essential.

Some moderately heavy lifting (of computers, monitors, printers, etc.) may be required

Bachelor's degree required or related experience

Minimum of 3 years demonstrated experience

ServiceNow experience is essential

Preferred Skills:

Certification in ITIL Service Management and/or IT Asset Management (IAITAM) preferred

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.

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