Manager, AI Experiences

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Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Are you ready to shape the future of AI-powered products? We're looking for a visionary Manager, AI Experiences to join the Digital Experience & Platforms team who can define cutting-edge experiences and prioritize feature development to deliver innovative experiences for our customers. You'll identify opportunities to enhance our unassisted products, translate them into compelling experience requirements, track development progress, and monitor success as we take our AI-powered products to market. You'll manage day-to-day operations, set priorities, guide execution, and operationalize successful experiences, all while working closely with project teams to refine requirements and ensure seamless delivery. This hybrid role is based in Philadelphia, PA. Join us and be part of a team that's pushing the boundaries of AI and creating seamless, innovative experiences for our customers!

Job Description

Key Responsibilities

• Business and Experience Requirements: Transform business needs into AI-driven experience and platform requirements.

• Product Development: Define and prioritize AI-centric product requirements to deliver outstanding experiences and increase unassisted activity to move the business forward.

• Cross-Functional Collaboration: Collaborate with internal and external teams to understand business and user needs, refining requirements at a feature level.

• Opportunity Identification: Discover new opportunities to support key DXP KPIs and action on a long-term vision for AI-driven experiences and platforms. Plan and prioritize the product feature backlog, ensuring alignment with business value and ROI.

• Data, Reporting, Analytics: Engage with BI teams to support a reporting structure to track customer behavior and ensure data transparency, efficacy and quality. Ensure reporting aligns with the plan of record (POR) and can be used to educate scaling of successful trials. Monitor deployments and effectively communicate impact on both customer and business KPI's.

• Design: Refine UI and UX designs based on MVP requirements and intended use cases.

• Product Launch: Work closely with platforms and development teams to support implementation and launch plans.

• Consistent exercise of independent judgment and discretion in matters of significance.

• Inquiry Management - Accountable for information requests related to the product from internal and external stakeholders.

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

• Other duties and responsibilities as assigned.

Qualifications

• Preferred Tool/Software Knowledge: Previous AI experience (or interest), Quantum Metrics, Adobe Suite, Microsoft Suite, Smartsheet, Confluence, Jira, Figma.

• Proven Experience: Demonstrated success in product management or adjacent role, with a track record of defining and delivering innovative products.

• Strategic and Tactical Thinking: Ability to translate business objectives and user needs into clear product requirements and actionable user stories. Excellent Communication, Collaboration and Presentation Skills: Strong skills in working effectively across different functions and levels of the organization.

• Adaptability and Generalist Mindset: Ability to excel across various functions within the product lifecycle, with a passion for continuous improvement and innovation. Act as a generalist for stakeholders - if you don't know the answer, help them find someone who does.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Respect and promote inclusion & diversity.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Strategic Objectives; Innovation; Teamwork; Communication

Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

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