Office Coordinator

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Job description

All candidates should have experience working in a busy call center and advanced computer skills.

Job Summary

Provides moderate level administrative support. Responsible for scheduling and providing somewhat complex information to callers. Works under some supervision. Problems are routine in nature but may involve more complex decision making than Office Assistant (entry level Admin role). Gains experience in working with order and structure, prioritizing tasks and managing resources.

Job Description

Answer telephones, route, and screen callers, take messages, and provide routine information to callers promptly and courteously.

Assist with patient services including scheduling appointments, check outs, sending documentation and contacting appropriate stakeholders.

Respond to inquiries and assist stakeholders according to procedures.

Manage charts including to prepare, organize, file, retrieve, archive charts and maintain a detailed spreadsheet of charts for referral.

File and retrieve documents including phone messages.

Schedule and provide administrative support for meetings, interviews, committees, conferences and calendars includingtravel/lodging arrangements and catering.

Oversee and order office supplies for the department.

Other duties and administrative support projects as assigned.

Familiarity with medical terminology and protocols (Required proficiency)

Familiarity with HIPAA regulations (Required proficiency)

Basic knowledge of electronic medical record software (EPIC) (Required proficiency)

Basic proficiency with word processing software (Microsoft Word) (Required proficiency)

Excellent phone etiquette with the ability to collect information and manage its contents (Required proficiency)

Strong verbal and written communications and planning skills (Required proficiency)

Strong interpersonal skills (Required proficiency)

Strong organizational skills (Required proficiency)

Solid time management skills (Required proficiency)

Experience in conflict resolution (Required proficiency)

Ability to maintain confidentiality and professionalism with strong attention to detail (Required proficiency)

Ability to work independently within established guidelines (Required proficiency)

Ability to work with and relate to people at all levels (Required proficiency)

Communication, organization and planning skills (Required proficiency)

Ability to collect information and manage its content (Required proficiency)

Provides customer service and attention to detail on all requests (Required proficiency)

EEO:

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."

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