Principal Systems Engineer - Police

---

Job description

Job Description

The PPD Platform Engineering team is responsible for the cross-platform technologies that provide technical delivery of applications and services used in day-to-day operations. The Principal Systems Engineer position is a lead technical position in the team which oversees management, administration, and operations for the department's IT systems infrastructure and data centers. This position requires high proficiency in areas of infrastructure operations including server operating systems, Windows Active Directory, on-prem and cloud-based infrastructure virtualization, middleware and application deployment, networks, and data recovery. The individual will have an operational focus on Business Continuity, Security Risk Management, IT Auditing Compliance, IAM (Identity and Access Management, and Disaster/Data Recovery. Under the supervision of the IT Architect, the candidate will lead and mentor a team of engineers in performing analysis, design, planning, implementations, maintenance, problem-solving and enhancements on Police systems and networks. These include a combination of servers, mainframes, cloud tenants, storage arrays, LANs, WANs, VPNs, and the physical and logical components that integrate these systems together as an enterprise backbone or platform. This position includes participation in project teams at both local and central enterprise levels so subject matter expertise, professional demeanor, customer service skills, along with the ability to work within a team is necessary. This requires creativity and resourcefulness to accomplish goals and objectives as well as applying concepts, plans, and strategies which may deviate from traditional methods and practices. The position is also expected to have the flexibility to assist in other areas as needed. Due to the 24/7/365 operational requirements with Public Safety and Law Enforcement, this position will also require the individual to work some non-standard work hours including nights, weekends and holidays when needed. In addition, the team runs an on-call rotation

Primary Responsibilities:

Lead efforts in architecting, configuring, validating, and implementing solutions for IT systems infrastructure.

Participate in strategic planning efforts or platform projects by providing feedback with subject matter expertise.

Train and coach team members and junior technical staff with effective mentorship strategies.

Identify and improve IAM (identify and access management) and security auditing strategies for Police systems and networks.

Develop and improve practices for business continuity, including service resilience, data protection, backups, and disaster recovery.

Compile, develop, and maintain comprehensive knowledge library including operational procedures and systems documentation.

Manage ITSM escalations for infrastructure services and operations including root cause analysis and resolution assessments.

Support systems and data compliance per internal, state, and federal IT/Security compliance policies, guidelines, and standards.

Perform security risk assessments, code/firmware maintenance, and mitigations for known and discovered system exploits and vulnerabilities.

Monitor availability, health, and performance of IT platforms and associated components.

Oversee all aspects of hardware/product lifecycle, including provisioning, decommissioning, and asset management.

Act as primary technical liaison between the Police Department, peer units in the City of Philadelphia, external public safety partners, and vendors.

Other duties as needed.

Expected Competencies, Knowledge, Skills, and Abilities

Advanced expertise in Identity and Access Management platforms and mechanisms including AzureAD/EntraID. Microsoft Active Directory Domain Services, SSO, MFA, 2FA, or similar.

In-Depth knowledge of VMware virtualization components including vSphere, vSAN, NSX, Site Recovery Manager, and Aria Operations.

In-Depth knowledge of endpoint protection, detection, and response platforms.

Advanced competency in PowerShell, Bash, Batch scripting and systems automation methodologies.

Proven understanding of VLANs, VRFs, IPAMs, switching, routing, and other network components.

Advanced expertise Windows and Linux server operating systems including related tools and utilities.

Expert technical knowledge in server and storage hardware including disk arrays, processors, storage mediums, and hyperconverged systems.

Sizing, selection, and provisioning of hardware for virtualization environments.

Familiarity with backup and DR platforms, techniques, and best practices for business continuity and service resiliency.

Fluent understanding of SQL platforms such as Microsoft SQL, Postgres, and Oracle.

Excellent problem-solving, analytical, and assessment skills.

Strong communication, mentorship, and interpersonal skills.

Ability to work nonstandard hours including nights, weekends, and holidays as needed or as on-call primary.

Good organizational skills, attention to detail, and ability to work independently as well prioritize tasks.

<!– job description page –>