Systems Administrator - II

---

Job description

Job Description:

As a Systems Administrator - II, you will be responsible for providing Tier 1 and 2 support for both hardware and software systems. You will troubleshoot and resolve technical issues, offer guidance and training to customers, and perform root cause analysis for routine problems. In this role, you will ensure smooth operations by maintaining and updating a knowledge database while working in a collaborative team environment to share information and assist with service requests.

Key Responsibilities:

Provide Tier 1 and 2 software and hardware support to users

Troubleshoot and restore technical services by diagnosing faults using established procedures

Offer technical guidance and informal training to customers

Conduct root cause analysis and develop preventative checklists

Recommend procedures and controls to prevent recurring issues

Maintain a knowledge database and call tracking system

Collaborate with team members to ensure quality service

Handle escalations and prioritize issue resolution effectively

Maintain and update systems for improved efficiency

Respond to 24x7 problem resolution needs

Required Skills, Experiences, Education, and Competencies:

3+ years of experience in systems administration

Strong teamwork ethic and customer service focus

Excellent problem-solving, communication, and collaboration skills

Expertise in Microsoft Windows, Apple Macintosh, and iOS systems

Experience with networking architecture and information security principles

Ability to manage multiple projects and adapt to fast-paced environments

Commitment to continuous learning and technical growth

Availability for on-call problem resolution

The hourly range for roles of this nature are $40.00 to $60.00/hr. Rates are heavily dependent on skills, experience, location, and industry.

cyberThink is an Equal Opportunity Employer.

<!– job description page –>