Task Force Front Office Manager

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Job description

Overview:
Opportunity: Task Force Front Office Manager

HHM Hotels is seeking a Task Force Front Office leader to lead and manage the front office team on property and provide short-term and/or long-term coverage when needed. This individual is expected to work in a fast-paced, results-driven environment and adapt to different properties including full-service, luxury, select-service, and boutique hotels.

Potential Career Path

Task Force Assistant General Manager - Task Force General Manager

Essential Job Functions

Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.

Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.

Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.

Supervise all guest services department managers.

Review correspondence from guests and incident logs and direct staff according to information obtained.

Oversee all vendor and personnel contracts throughout the hotel.

Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.

Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.

Follow sustainability guidelines and practices.

Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.

Perform other duties as requested by management.

Position Requirements

Associate's or Bachelor's degree preferred.

4 to 5 years hospitality related experience preferred, management experience required.

Required ability to stay on-site for short-term or long-term coverage.

Marriott and Hilton experience.

Brand and system administrator experience.

Work Environment and Context

Work schedule varies and may include working on holidays and weekends.

100% travel to hotels throughout the United States is required.

Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

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