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Call Center Specialist

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nTech Solutions, Inc.

2024-11-05 03:40:27

Job location Warminster, Pennsylvania, United States

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Terms of Employment

  • W2 Contract, 3 months (High Chance of Extension)
  • This position is 100% onsite in Warminster, PA.
  • Local candidates only
  • The work schedule is Monday-Friday, 8 AM-5 PM.

Overview

Our client is seeking two Contract Liaisons to support the BucksMont New Business Department, a team of approximately 25 members. Responsibilities include processing service and meter applications, setting meters within the Customer Care & Billing (CC&B) and Meter Data Management (MDM) systems, answering calls on the New Business Hotline, and addressing various contractor liaison tasks and new business needs.

Responsibilities


  • Handling a wide range of customer inquiries, issues, and requests via phone, email, or chat.
  • Providing information about products or services, including detailed explanations of features, pricing, and specifications.
  • Processing orders, returns, and exchanges accurately and efficiently.
  • Resolving customer complaints or issues in a timely and effective manner.
  • Escalating complex or unresolved issues to senior customer service representatives or management.
  • Maintaining accurate and detailed records of customer interactions and transactions.
  • Following up with customers to ensure their satisfaction and resolve any outstanding issues.
  • Collaborating with other departments, such as sales or marketing, to address customer needs or concerns.
  • Keeping up-to-date with product knowledge, industry trends, and company policies.
  • Providing feedback to management on customer trends, issues, and suggestions for improvement.

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