New Patient Enrollment On Site - Wexford, PA

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Job description

Overview:
Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS.

As a New Customer Enrollment Representative, you will make a difference in the patient community. At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS.

Alaska, California, Colorado, Delaware, Hawaii, Idaho, Maine, Montana, Nevada, New Hampshire, New York, North Dakota, Rhode Island, South Dakota, Vermont, Washington, Wyoming; residents are not eligible.

Responsibilities:
Resolve patient issues and ensure accurate order processing via phone, document processing and medical record validation

Ensure patients understand all required medical documentation to permit billing of services as assigned.

Maximize patient base through retention efforts and cross-selling via phone

Handle inbound and outbound calls from patients' physicians and referral sources to ensure patient satisfaction, troubleshoot new patient concerns, add services, verify, and explain insurance coverage to patients

Inform patients of where we are in the order process and elaborate on our needs to complete the order

Audit configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities

Maintain a strong understanding of medical documentation, Insurance requirements and company procedures.

Desired Outcomes:
Maintain positive internal and external customer service relationships

Maintain open lines of communication

Plan and organize work effectively and ensure its completion

Meet all productivity requirements

Demonstrate team behavior and promote a team-oriented environment

Actively participates in Continuous Quality Improvement

Always represent the organization professionally

Demonstrate accountability and responsiveness to the needs of the patients

Maintain regular, predictable, consistent attendance and is flexible to meet the needs of the department

Follow all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements

Abide by all regulations, policies, procedures, and standards

Qualifications:
High School diploma or GED equivalent

Prefer minimum of one year prior inside sales and/or account management experience

Must be able to successfully perform all the functions of an Enrollment Coordinator

Proficient in Microsoft Outlook, Word, Excel, PowerPoint, and computer literacy

Ability to understand Medical Records documents such as safety rules, operating and maintenance instructions, and procedure manuals

Position requires evening and weekend availability

Strong attention to detail, multi-tasking, communication, and organizational skills are essential

Demonstrated ability to accurately perform data entry and pay close attention to detail

Values:
Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day.

Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to.

Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business.

Ensure that the patient is the driving force behind business decisions, implementing service practices that meet the needs of both the patient and the organization. Treat others the way you want to be treated.

Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.

Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.

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