Tech Services Manager

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Job description

About Us:

You may not know our name, but you know our products. What we make is part the places where we live, work and play - all day, everyday.

Zekelman is a family of companies - 100% domestic manufacturers - with a legacy dating back to 1877. We're proud to be the largest independent steel pipe and tube manufacturer in North America and the leading innovator in multi-family housing development.

We believe in what we build and what we build, builds the world around us. Hospitals, hotels, schools, bridges, airports and more.

Come build a career you believe in.

Job Description:
Summary of Position:

The Technical Service Manager position oversees all technical aspects for the Sharon Tube Division of Zekelman Industries. This position will have responsibility throughout both the Farrell, PA & Niles, OH locations. The position will report directly to the President of the Division and manage four direct reports.

Responsibilities/Job Duties:

Provides technical expertise, knowledge, and leadership for all Electric Weld and Drawn Over Mandrel (DOM) tubing related operations.

Conducts and interprets metallurgical analysis of internally and externally produced raw materials and finished goods.

Supervises and develops the division's quality assurance associates.

Trains the division's production associates in all areas of quality and technology.

Oversees and monitors all Statistical Process Control (SPC) related operations including equipment, data transfers, reporting, installation, and training (practical and theory); documents training where appropriate.

Provides special certifications and material test reports to customers as needed.

Validates the quality of incoming raw materials from internal and external suppliers.

Participates in industry trade associations, such as American Society for Testing and Material (ASTM).

Oversees (Production Part Approval Process) PPAP preparation and prepares annual PPAP revalidations.

Responds to customer complaints/claims for Sharon Tube Division; issues complaint forms, investigates root cause of defects, determines the validity of claims, completes disposition of claims as needed via commercial/Customer Service Liasion.

Oversees the installation and operation of an IATF16949 and ISO 9002 quality system.

Oversees the Advanced Product Quality Planning and Control Plan (APQP) process including customer specification reviews.

Promote and foster an environment of continuous improvement and Safety.

Completes other duties/special projects as assigned by the President of the Division.

Required Skills/Abilities:

BS/BE Degree in metallurgy or material science is required; advanced degree is preferred

A minimum of 10 years of experience in pipe and tube manufacturing and analysis is required, ERW and cold drawing experience is preferred.

Strong communication, decision making, and organizational skills.

Ability to travel, sometimes on short notice, in order to satisfy customers.

Experience in leading a technical or quality organization.

A thorough knowledge and understanding of ERW and DOM products including end use applications, operations, and processes is preferred.

Knowledge of and experience with ISO / IATF certification, auditing programs, six sigma/ Lean Manufacturing, and statistical analysis is preferred.

Thorough knowledge of AXIS ERP is preferred.

Legally eligible for employment in United States is required.

M/F/D/V

Job Footer (US):
Zekelman Industries offers competitive compensation and excellent benefits, including low-cost, high-quality medical and dental benefits. In addition, we have an amazing tuition assistance program, a bonus plan, a 401(k) plan with a generous company match, immediate vesting, and much more.

M/F/D/V

We are Zekelman Industries.

We manufacture superior quality tubular and related products, and provide outstanding service for our valued customers.

We seek to continuously advance the skills and opportunities of our employees, utilizing the latest technology and management tools available to consistently increase profitability and the enterprise value of Zekelman Industries and of our customers.

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