Communications Officer

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Job description

Lycoming College is hiring Communications Officers to join the Public Safety team.

Lycoming College, one of the nation's oldest residential liberal arts and sciences colleges, invites candidates for two full-time openings with the Public Safety team as a Communications Officer.

With a first-rate undergraduate education and an increased commitment to fostering an inclusive and equitable campus community that supports all faculty, staff, and students, we are seeking candidates who can support and contribute to our mission and 2021 strategic plan . This position is often the first departmental contact for the Lycoming Community within the Public Safety Office. Fulfilling this role requires Communication Officers to be exceptionally attuned to the needs and experiences of all members of Lycoming's diverse community and be adept at supporting and enhancing the campus experience of all with whom they work.

This position has a schedule of Sunday - Thursday 3:00 pm - 11:00 pm and is eligible for benefits. The pay for the position begins at $13.50 per hour and includes retention bonuses of $.50 per hour after six months of active employment and an additional $1.00 per hour after a year of active employment.

Who We Are:
Founded in 1812, Lycoming College is one of the nation's oldest and most respected residential liberal arts and sciences colleges and is becoming increasingly recognized for the quality of its experiential programming and for students gaining the skills needed upon graduation in today's world. Students partner with faculty in doing original research, thrive in a robust program of internships, study abroad in more than two dozen countries, and compete in 19 NCAA Division III sports. Lycoming College's strong endowment per student provides the foundation to support a first-rate undergraduate education. The College offers more than 100 majors, minors, and concentrations to about 1,100 active learners, including 30% international and domestic students of color. Students represent 25 states and territories and 15 countries.

The College proudly celebrates and values the principle of inclusive excellence. In support of its commitment to establishing an inclusive and equitable campus, Lycoming College seeks to recruit more faculty and staff from historically underrepresented groups with the recognition that doing so advances institutional excellence.

Lycoming College is an equal opportunity employer.

What will I do in this role?

• Respond promptly to and properly document calls for service in accordance with applicable policies and procedures for functions including, but not limited to:
  • Alarms (fire, physical plant systems, and other)
  • Assisting with students, employees, visitors
  • Emergencies
• Communicate effectively and respectfully with all members of the campus community and visitors.
• Accept and return lost and found property according to the established policies and procedures
• Complete communication logs
  • radio/telephone log
  • vehicle use log
• Responsible for distributing keys and returning them to the key cabinet
• De-escalate difficult situations by remaining calm, being empathetic, and maintaining impulse control to resolve matters while ensuring the exercise of authority respects the rights of individuals and groups, identities and lived experiences.
• Assist local law enforcement, fire, and other emergency service agencies in the performance of duties when requested.
• Perform other duties as requested.

What are we looking for?
Education Required: High school diploma

Experience and Qualifications:
Skills:

• Computer skills essential (knowledge of Microsoft Word; experience using email and internet)
• Excellent customer service and interpersonal/communications skills required to respond to sensitive situations with diplomacy and tact (e.g. listening, verbal/non-verbal skills)
• Strong written communication skills to effectively communicate and document required reports.

Abilities:

• Ability to develop and maintain a working knowledge of college policies and procedures.
• Ability to make quick decisions using sound judgment in emergency situations.
• Ability to carry out verbal and written instructions
• Ability to establish and maintain effective relationships with those contacted in the course of work
• Ability to maintain a high degree of confidentiality at all times
• Ability to demonstrate professional conduct in highly sensitive or volatile situations
• Ability to handle multiple, simultaneous responsibilities at all times, most significantly in stressful situations

Job Competencies:

• Commitment to fostering an environment of inclusivity and belonging
• Demonstrates professionalism and contributes to fostering a positive work/learning environment

What We Offer!

Lycoming College has an excellent benefits package available for the full-time candidate that includes:

Health & Wellness Benefits:

• Health insurance - Lycoming College offers a wide variety of health plan options available.
• Dental insurance, including orthodontia coverage.
• Vision insurance
• Flexible spending accounts for medical expenses and dependent care expenses
• Life & accidental death and dismemberment insurance
• Long-term disability insurance
• Short-term disability insurance
• Cancer insurance
• Personal accident insurance
• Wellness program
• Employee assistance program

Retirement Benefits:

• 403(b) retirement plan with up to 8% contributions from the College

Tuition Benefits:

• Free tuition for employees, spouses, and eligible dependents at Lycoming College
• Free tuition for eligible dependents at over 600 colleges nationwide through Tuition Exchange, Inc.
• Free tuition for employees, spouses, and eligible dependents at the Pennsylvania College of Technology

Paid Leave Benefits:

• Generous paid time off (PTO)
• Paid Parental Leave
• 14 holidays per year
• Summer hours

Employee Perks available for both full-time and part-time candidates:

• 15% discount at the campus bookstore, excluding textbooks and snacks
• Reduced rates for meal packages for on-campus dining facilities
• Use of the campus recreations center and gym facilities for employees and household family members
• Use of the campus Library

How do I Join the Warrior Team?
Please submit a cover letter, Resume/CV, and a list of three references with contact information. Candidates will be evaluated on their ability to illustrate how their experience and skills connect to the qualifications of this position.

Review of application materials will begin immediately and will cease once the position has been filled.

Lycoming College Proudly Celebrates and Values Diversity.
We are committed to fostering an inclusive campus community supporting all faculty, staff, and students. We encourage applications from candidates with diverse identities and all who are interested in supporting and contributing to our mission and strategic plan. Lycoming College is an equal opportunity employer.
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