Durable Medical Equipment Technician

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Job description

A Durable Medical Equipment (DME) Technician is knowledgeable about all aspects of the DME supply and distribution process within the office. This includes prescription verification, product selection, sizing, dispensing/education, documentation, billing, and compliance as well as inventory management. The DME tech also assists with duties such as applying and removing casts, splints and braces, under the direction and supervision of the ordering physician.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Greet patients in a prompt, courteous and professional manner
2. Perform the sizing, fitting, patient education, and distribution of DME items in accordance with physician orders.
3. Apply, modify, and remove upper and lower extremity casts.
4. Educates the patient on the proper care of casts/splints and proper usage of the DME items.
5. Responsible for the completion and communication of patient agreement forms
6. Responsible for the completion, communication, and collection of patient financial obligation
7. Maintain compliant and comprehensive documentation for all DME distributed
8. Responsible for DME inventory management including tracking, ordering, stocking, and organization
9. Communicate suggestions for DME product, operational efficiency, and patient experience improvements to the DME Coordinator
10. Performs functions required for prior authorization, eligibility, and verification of DME products
11. Maintain an understanding and cross trained proficiency to assist the general operations of the medical office including rooming, scheduling, check out procedures and collections
12. Other duties as assigned.

Competencies

1. Understanding of DME equipment: type, sizing, and purpose
2. General understanding of anatomy, pathology and biomechanics
3. Patient Experience Focused
4. Skilled Multi-tasker
5. Attention to Detail.

Required Education and Experience

1. High School Graduate or equivalent
2. Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.
3. Experience with Microsoft Office (Word, Excel and PowerPoint).
4. At least one-year of orthopedic related work.
5. Experience in applying, modifying, and remove upper and lower extremity casts.

Work Environment:

This job operates in a clinical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands:

• Requires mobility, frequent walking, standing, and sitting, some bending, stooping and stretching and periodic lifting of up to 50 lbs.
• While performing the duties of this job, the employee is regularly required to converse and hear.
• Requires normal (corrected) vision.
• Requires coordination and manual dexterity sufficient to operate office equipment.

Position Type and Expected Hours of Work:

This is a full-time, Monday through Saturday position. Shifts will be assigned in advance but may vary depend on a Company Schedule. The hours will typically range from 7:00 am to 8:00 pm with the availability of coverage for our night hours once a week. The schedule may be subject to change based upon access requirements at locations.

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