Administration Specialist

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Job description

The Administration Specialist in our Special Handling Team will be responsible for servicing clients with past due account status issues.

In the Role

Negotiate with authorized third parties and customers via telephone regarding past due accounts

Investigating, researching & tracking consumer information - Negotiate payments & settlements on customer accounts

Qualifying consumers for payment plans by gathering full and complete information

Maintaining compliance with FDCPA and state regulations

Monitor delinquent accounts for status updates and follow up with consumers and authorized third parties if needed.

Using online tools to research information on accounts

Taking inbound calls from customers and third parties regarding the status of an active or inactive account

Maintaining account documentation and follow up as necessary

Provide outstanding customer service to customers, 3rd parties, and OneMain employees

Prioritizing assigned work to align with business and company needs

Requirements

High School Diploma or GED

Collection experience preferred but will train highly motivated individual with sales experience

Strong phone, communication and negotiation skills

Ability to work well under pressure and meet goals in a fast-paced environment

Quick thinker with creative research skills

Proficiency with Internet and basic MS Office applications

Ability to maintain confidentiality with sensitive information

Location: Fort Mill, SC or Evansville, IN

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