Senior Solution Director

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Job description

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It!

The Solution Director III (Principal Solution Director) manages strategies and solutions for the largest/most strategic new business opportunities as well as strategic competitive renewals by developing compelling win, solution and price strategies to meet client requirements for outsourced managed services. The Solution Director III has expert-level business and technical skills to transform customer requirements into compelling solutions that differentiate CompuCom from its competitors. The Solution Director III participates in pre-sales activities and assists the sales team in identifying and qualifying pursuits. The Solution Director III leads and guides the pursuit/bid team to develop cohesive solution, pricing, proposal creation and presentations to the customer. The Solution Director III writes persuasive proposals and conducts orals utilizing strong communication skills and is an expert in adapting tone and flow to various stakeholders. The SD III leads or partners with Commercial Management on SOW development and negotiations.

Duties and Responsibilities:

Analyzes account information and market data to identify trends/opportunities, develop strategic direction from market information, and create compelling market analysis presentations and proposals

Receives preliminary data analysis and incorporates into proposals as appropriate

Supports sales management by giving presentations, evaluating customer needs, performing competitive analysis, and suggesting strategy for selling CompuCom's products and services

Works with internal departments to ascertain CompuCom's capabilities in addressing client needs

Leads solution development activities for new service opportunities including setting the strategic direction and managing the response team

Leads commercial risk management process consulting with commercial management team and legal as applicable

Works with Sales Team to qualify targeted accounts and specific sales opportunities within accounts, and strategic customers

Skills and Qualifications:

Bachelor's degree in information technology, Business process, or equivalent experience

Minimum 10+ years of experience in related field

Proven track record leading large IT Managed Services pursuits

Managing, operating and/or transforming IT organizations

Strong technical and pre-sales knowledge in multiple areas of IT infrastructure services

Experience working with enterprise IT environments, outsourced managed services solutions (i.e. severs/storage, networks, data center, security, end user computing, mobility, etc.)

Experience providing consultative services in a sales or professional services environment utilizing Business Management and/or IT Service Management skills

ITIL certification

Expert knowledge of IT outsourcing services

Business development activities and outsourced sales cycle experience

Able to operate under pressure managing multiple opportunities and demanding clients

Expert communication skills - Keeps appropriate people aware of plans, decisions, status, and other relevant information

Adaptability - Ability to triage varied requests and opportunities based on client urgency

Productivity - Ability to quickly react to complex requests and properly solution more technically complex opportunities while maintaining accuracy and a structured approach

We offer:

Health Insurance (Medical, Dental, Vision)

Basic Life/AD&D

Employee Assistance Program

Paid Holidays

Paid Time Off

401(k)

FSA/HSA Pre-Tax Benefits

Discounts

Life/Disability Plans

Equal Employment Opportunity

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

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