Assistant Manager

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Job description

Overview:
About PHOENIX

PHOENIX Retail, LLC is a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at and .

About Express

Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Launched in 1980, Express has been a part of some of the most important and culture-defining fashion trends. The Express Edit design philosophy ensures that the brand is always 'of the now' so people can get dressed for every day and any occasion knowing that Express can help them look the way they want to look and feel the way they want to feel.

Store Name:
Haywood Mall

Responsibilities:
Express is seeking an Assistant Manager to join our team.

The Assistant Manager assists the Store Manager in supervising the store operations, recruiting, management, training, and sales functions, driving productivity, complying with company policies, and creating a great in-store shopping experience for our retail customers.

Key Responsibilities

Assists in developing, inspiring, and retaining top talent

Maintain a positive work environment, which encourages an exceptionally high level of the store morale. Focusing on creating an environment built on team work and inspiring a "one team" mentality.

Coach, teach and train Sales Associates for effective job performance.

Partner with the Store Manager to identify high performing Sales Associates to assist in their growth.

May assist in the hiring process for Sales Associates by participating in interview and providing feedback to the Store Manager.

Support the Store Manager's analysis of the business and help to execute/communicate clear action plans that optimize results and ensure effective execution of all operational activities.

Assist in overseeing all aspects of daily store operations.

Execute action plans to optimize results.

Ensure sales floor coverage in order to meet customer expectations.

Oversee merchandise flow, such as shipment, replenishment, and omnichannel operations, throughout the store.

Maintain adherence to Company Policies and ensures the safety of associates and customers.

Manage the execution of the store strategy to achieve performance goals.

Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives.

Support a store's environment focused on consistently delivering a great in-store experience.

Lead by example in creating a culture of proactive customer engagement to exceed our customer's expectations.

Greet and assist all customers in a friendly manner, shares information on product, promotions, and loyalty programs.

Resolve any customer complaints. Determines the source of issues and takes initiative to identify and resolve them.

Act as the customer experience leader; Accountable for results of the customer experience and creates action plans to improve performance.

Creates a positive in-store experience through visual standards

Other essential functions may occur as directed by your supervisor

Required Experience & Qualifications

Education: High School or Equivalent

Years of Experience: 1-3 of relevant job experience

Proficient in use of technology (iPad, registers)

Demonstrates strong customer service skills

Meets defined availability criteria, including nights, weekends and non-business hours

Meets physical requirements

Critical Skills & Attributes

Previous retail experience preferred

Proven ability to drive sales results

Strong communication skills

Minimum of two years relevant experience

Prior sales management experience

Benefits and Compensation

PHOENIX offers a range of benefits to help protect full-time associate's health and long-term financial security including:

Medical, pharmacy, dental and vision coverage

401(k) and Roth 401(k) with Company match

Merchandise discount

Paid Time Off

Parental leave for new moms and dads

Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.

Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.

Closing:
If you would like to know more about the California Consumer Privacy Act click .

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call (phone number removed) and say 'Associate Relations' or send an e-mail to and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.

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