Sr. Director of Operations

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Job description

Overview:
The Senior Director of Operations oversees and manages all aspects of the logistics services provided to each customer account. This position will oversee and manage larger labor groups across a variety of states. This is a senior-level role typically responsible for large customer accounts or multiple accounts across a geographic area with combined revenues typically in excess of $30 million.

Responsibilities:
Responsible for managing large or multiple customer accounts across a geographic region.

Manage budgeting, financial planning and cost control for operations by evaluating processes, identifying areas for improvement, and implementing necessary changes.

Monitor P&L monthly and make necessary adjustments to sustain profitability.

Assists in new business sales, contract renewals and pricing.

Lead, motivate and develop a team of professionals. Responsibilities include hiring, training, and performance evaluations to ensure a high performing department. Assist site managers with development/mentoring opportunities.

Manages implementation, project management, system administration and assists in customer growth opportunities.

Establishes and manages key KPIs, internal and external, that can be measured and monitored to determine success and alignment with the customer's goals and/or needs.

Add or remove goals challenging the operation to better serve the customer.

Drive innovation initiatives to stay ahead of industry trends and customer needs, implementing innovative technologies and optimizing resources for customer retention and continued growth. Create a culture of continuous quality improvement and maintain reporting of improvement actions.

Cultivate strong business relationships with customers by providing data supported analytics to direct clear understanding of current situation and drive information to support CI opportunities.

Conduct current operational best practices reviews to assist in innovative development and CI.

Hold team accountable for execution of internal and external commitments.

Review and interact with sales team to drive business unit growth.

Responsible for Carrier procurement and Carrier Management

Assist with the analytics, design, and implementation/onboarding of new accounts.

Assist with implementation of productivity improvements (Six Sigma, 5S)

Qualifications:
Strong understanding of distribution services, automation, and value-added services.

Effective communication skills, problem solving abilities and decision-making capabilities.

Ability to maintain consistent, high-level operating metrics and service levels across multiple locations.

Proficiency in TMS and other relevant software preferred.

Good negotiation skills and contracting/procurement experience.

Detail oriented with strong multi-tasking skills, ability to manage multiple projects concurrently.

Self-motivated with strong time management skills

Advanced knowledge of MS Office: WMS, LMS, Excel, Word, Power Point, Access

Advanced knowledge of MS Office: WMS, LMS, Excel, Word, Power Point, AccessA. or equivalent in finance or Transportation, Logistics, Business Administration or related area or equivalent experience.

Minimum 7 years of related experience, with at least 3 years in a leadership position within a Corporate Office setting.

Demonstrated management and leadership experience.

Competitive Compensation

Covenant's compensation philosophy's intent is to use a competitive total compensation strategy to determine the current market value of a position while also considering individual factors such as performance in current position, time in seat of current position, experience, level of responsibility/accountability, and longevity with the company. The system will be objective and non-discriminatory.
Pay Range: $(phone number removed)
Pay Grade: 14

401(k) match, Serious Health Condition Pay
Full Health Benefits Package

Medical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life Insurance
Paid Time Off

Holidays, Birthday, Wellness Day, Vacation & Sick Time
Cultural Perks

Casual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance Program

Landair is an Equal Opportunity Employer
M/F/Disability/Veteran

VEVRAA Federal Contractor

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