Food and Beverage Manager

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Job description

Overview:
Hilton Head Oceanfront Resort

Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests.

Omni Hilton Head's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match.

Job Description:
Ensure proper training and supervision of all food & beverage staff, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.

Responsibilities:
Guest Experience

Consistently ensure maximum guest satisfaction.

Be pleasant, smile, and greet all guests, using guest names when obtained

Handle all complaints to the guests' satisfaction.

Communicate with guests and receive feedback.

Monitor timing of guest experience and table turnovers.

Adjust all lights and music appropriately for each meal period.

Monitor and critique the quality and consistency of the food product.

Leadership and Training

Responsible for assigned shift, assisting in overall management of all F&B operations

Supervise and coordinate assigned shift.

Have full knowledge of all menus and beverage menus

Have full knowledge of responsible alcohol service

Pre-meal meetings conducted with service staff on a daily basis.

Supervision of floor during restaurant operation.

Ensure all side-work is completed to maintain a clean environment.

Train service personnel to follow rehearsed service scenarios.

Demonstrate excellent teamwork with internal associates

Assist with schedule, forecast, payroll, Kronos, Medallia, MOS

Complete scheduling and maintain productivity of service staff.

Coordinate and track Food & Beverage associates for ServSafe Food Handler certification to ensure current certification at all times.

Coordinate and track Food & Beverage associates for ServSafe Alcohol certification to ensure current certification at all times.

Restaurant Operations

Contribute to the profitability of the restaurant through cost control effectiveness.

Perform weekly, monthly and quarterly forecasting.

Spot check liquor pars.

Order daily supplies.

Take food and beverage orders from guests

Enter in orders to the computer ensuring accuracy and timeliness

Manage walk-up and seated guests appropriately

Demonstrate full working knowledge of POS system

Expedite table turnover and table resetting.

Be familiar with all food and beverage-related procedures and equipment and be able to assist all functions when needed.

During service, constantly inspect tabletops, side-stations and tray stands for consistency.

Process Accounts Payable invoices for various vendors.

Answers office phone greeting internal and external guest.

Check voicemails, e-mails and faxes and follow up accordingly.

Sales and Marketing

Implement sales promotions, marketing, and merchandising programs.

Constantly perform positive up-selling techniques with service staff.

Manage and update Open Table with Reservations reviewed on a daily basis.

Manage special events.

Safety and Standards

Know emergency procedures and work to prevent accidents.

Ensure proper function of all service equipment.

Enter all maintenance deficiencies in Synergy and follow up

Be familiar with and enforce all policies related to liquor liability laws. Specifically: Dramshop Theory - Prohibiting sale of liquor to intoxicated guests.

Prohibit sale of liquor to minors.

Maintain the physical atmosphere and cleanliness of the restaurant.

Ensure staff's uniforms and appearance meet specifications.

Know and adhere to all Omni policies, procedures, and standards.

Qualifications:

Must have Associate Degree or equivalent.

2+ years of experience in a Restaurant Management role.

Upscale hotel experience is preferred.

Must be able to stand on feet for 8 hours a day.

Must have the ability to multitask.

Must be able to lift 20 lbs.

Prior history utilizing Micros preferred.

Three meal dining experience (breakfast, lunch, and dinner) preferred.

Understanding of Food and Beverage financials including cost and par controls is preferred.

General knowledge of Microsoft Word, Excel, and PowerPoint.

Must have a strong attention to detail as well as strong customer service skills.

Valid Food Handlers Certificate and a valid TIPs or ServSafe Alcohol Certification.

Must be able to work a flexible schedule including weekends and holidays.

Innovative ideas to enhance the guest experience in an upscale dining environment.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: and the following link is the

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .

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