Admissions Intake Coordinator

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Job description

Find your new career with a team of HEROES, who are extraordinary people doing ordinary things for seniors. We are dedicated to giving back and supporting our team members, local community, and others worldwide. Come join a team with (6) Industry Best of the Best Awards and help us put People First Always. Come see why Brightwater is certified as a Great Place to Work! Now accepting applications for a Healthcare Admissions Intake Coordinator to manage the Skilled Healthcare admissions process. This position is responsible for supporting the department's activities in preadmission, admission, discharge, and follow-up processes. Interviews offered daily! We look forward to meeting you!

ESSENTIAL FUNCTIONS:

• Represents the campus in a positive manner while creating an environment that fosters respect and courtesy for residents and employees alike. Works within the campus programs to promote safety and the well-being of all residents and employees.
• Upholds the campus's Mission Statement.
• Maintains HIPAA standards and regards all medical or healthcare information pertaining to residents and employees as confidential.
• Daily communication with the Regional Admissions Coordinator related to transfers to the hospital, LOAs, discharges, and admissions to Community SNF. Collaborate to ensure full occupancy by looking at referrals and admitting.
• Coordinate with the Regional Admissions Coordinator daily ensuring communication with the community's nursing team.
• Conducts tours of facility with prospective residents and their families.
• Assists in verification of insurance for all admissions, including Medicare Part A and Medicare Advantage (if needed), Medicare Part B, and private insurance.
• Following company procedures, maintains the admissions process including admission packet and resident guides. All admission packets must be completed before a resident's admission or time of admission.
• Call the representative prior to admission to set up a time to meet.
• Benefits will be discussed prior to admission, i.e., Medicare covers day 1-% and then supplemental benefits if any, and at what point there will be patient responsibility.
• Managing and processing insurance verification for an ongoing stay in SNF (i.e., notes to insurance providers for continued stay) including Medicare Advantage updates timely. Noting the chart each time a new verification is received from Managed Care. The in the chart includes the dates verified through and the HIPPs Code if applicable.
• Following LOA for re-admission and new authorizations, when necessary, in accordance with the Medicare A and Medicare Advantage guidelines.
• Coordinating Long Term Care admissions within the community (i.e., IL, AL, MC, SNF).
• Enters Private Pay admissions into MyUnity including payer information.
• Preparing SNF Rooms for admissions ensuring room readiness before admission arrival (i.e. all equipment including but not limited to the bed, call bell, TV, TV remote are in good working order). Coordinating with other departments to ensure room readiness including general aesthetics of the room are up to standard and other departments are prepared to service new admission.
• Maintain Customer Service by meeting and greeting all new admissions to ensure they understand the SNF operations, policies, and procedures by reviewing community information including but not limited to mealtimes and key roles and to ensure initial needs are met. Documenting initial meet and greet in MyUnity.
• Conducting a Satisfaction Survey prior to discharge on day of discharge or day before discharge.
• Calling all residents for a health check 72 hours post Discharge; reminding them to call us with any needs for readmission in the next 30 days.
• Outreach with local referring partners to establish positive partnerships for admissions.
• Establishing partnerships with surrounding Medicaid Facilities for Discharge Planning when applicable.
• Cross Trained to ensure admission process from all referral sources in absence of Regional Admissions Coordinator.
• Assists with Assisted Living and Memory Care tours and move-ins.
• Provides administrative support to department supervisors as needed.
• Remains in proper attire always and maintains a high standard of appearance.
• Acknowledges and follow the Resident Bill of Rights.
• Other duties as assigned.

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

• Technical Skills - Individual must demonstrate current and ongoing competence in tasks assigned which indicates a specialized skill in this area above and beyond the average.
• Communication - Demonstrates an ability to transfer information effectively and regularly to necessary parties to improve the quality of her work and to provide her supervisor with actionable, accurate data.
• Initiative - Is self-motivated and personally competitive. Wants to achieve for the good of the Company and her team. Seeks additional work when they have capacity. Demonstrates an ability and desire to bring new ideas and solutions to their supervisor on an ongoing basis.
• Flexibility - The ability to quickly adapt to changing conditions. The ability to navigate obstacles with ease, aplomb, and professionalism.
• Interpersonal Skills - Focuses on solving conflict, not blaming; listens to others without interrupting; keeps emotions under control; remains open to ideas and tries new things
• Teamwork - Balances team and individual responsibilities; encourages others and asks for help when needed. Exhibits patience and compassion.
• Professionalism - Ensures product is delivered on time and is of the highest quality. Assumes responsibility for mistakes. Presents themselves in a manner which enhances the brand image. Understands that no information is truly private and conducts online or social networking activities accordingly.

Ethics - Treats People with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds the Company's Guiding Principles:

• People First, Always
• We Exist to Serve our Members
• We Have a Responsibility to be Full

Physical Demands, Work Environment, and Expected Hours of Work: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• This position is often required to read, write, stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, balance, stoop, kneel, crouch, talk and/or hear.
• An individual in this position will be required to lift or carry weight up to 25 lbs.
• May be exposed to minimal to moderate noise.
• May be required to work extended periods of time at a computer terminal.
• May encounter difficult situations, including contact with mentally ill and deceased residents.

TRAVEL: Local and out of state travel, including overnight stays, may be required from time to time to attend conferences, training, meetings, and professional development programs.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Associated degree in a related field desired.
• Office or administrative experience required.
• Two years' experience in a similar position desired.
• Knowledge of MyUnity software for Skilled Nursing billing or related software.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Proficient computer skills in Microsoft Office (Word, Excel) plus the willingness to learn other computer programs if required.
• Must conduct all business in a professional manner and with a high level of confidentiality.
• Ability to work with minimal supervision.

PLEASE NOTE: Management reserves the right to change or otherwise modify the functions of this job at any time to meet the needs of the company. Additional duties may be assigned. Consideration will be given to make reasonable accommodations to enable individuals with disabilities to perform the essential functions.

This above Job Description is not intended to be an all-encompassing list of responsibilities, skills, efforts, or working conditions associated with this position. It is intended to be a guideline reflecting principal activities.

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