Information Technology Specialist (Systems Administration/Custom with Security Clearance

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Job description

Duties Serves as the Information Management Officer (IMO) with responsibility for coordinating and administering the Brigades/Battalions/DDMTs Information Technology (IT) requirements. Performs duties to support the agency's IT needs, such as resolving user IT problems, submitting IT and service requirements on both Secure Internal Protocol Routing Network (SIPRNET) and Non-Secure Internet Protocol Routing Network (NIPRNET). Serves as the primary VTC Operator, actively managing VTC capability (both Unclassified and Classified network) by scheduling, advertising, coordinating, and performing administration, maintenance, repair, training, and upgrade functions. Report internal IT problems/incidents, tracking submitted requirements and incidents using approved ticketing system, implements equipment life cycle replacement, and ensures implementation of software installation and updates. Serves as a stakeholder in SDDC mission planning process; serves as a key member of the mission planning teams to develop a communications solution in meeting the DDMT mission requirement. Requirements Conditions of Employment Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation. This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment. A background investigation and credit check are required. This position has a Temporary Duty (TDY) or business travel requirement of 25% of the time. This position requires the incumbent to hold IA Technical Level II certification under DOD Directive 8570.1 (IA Training and Workforce Management) and related implementing policies. If appointed as Contract Officer Representative (COR), employee is required to complete CLC222, CLC106, and CLM003 courses and also obtain 40 hours of continuous training every 2 years. The incumbent may be required to work nonstandard duty hours (e.g., shifts, weekends, holidays, overtime-both scheduled and unscheduled). The incumbent is required to satisfactorily complete the appropriate training and obtain the required certification/re-certification for this position as outlined in DOD 8140-01 Cyberspace Workforce Management. Within 6 months of assignment, must achieve and maintain the appropriate IA certification. Appointment to this position is subject to a one year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 315. Qualifications Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled Veterans
Current Department of Army Civilian Employees
Current Department of Defense (DOD) Civilian Employee (non-Army)
Current DoD Defense Civilian Intelligence Personnel System (DCIPS) Employee (non-Army)
Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce
Interagency Career Transition Assistance Plan
Land Management Workforce Flexibility Act
Military Spouses, under Executive Order (E.O.) 13473
Non-Appropriated Fund Instrumentality (NAFI)
Non-Department of Defense (DoD) Transfer
People with Disabilities, Schedule A
Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
Priority Placement Program, DoD Retained Grade Preference Eligible
Reinstatement
Veterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the education and/or specialized experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document . Basic Requirement for Information Technology Specialist (Systems Administration/Customer Support): Specialized and Other Experience: One year of specialized experience which includes 1) Assisting in the administration, development, and support of information technology (IT) systems and services; 2) Identifying, reporting and resolving a variety of IT issues and problems; AND 3) Providing information and assistance to customers. This definition of specialized experience is typical of work performed at the second lower grade/level position in the federal service (GS-09). The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing work independently that rarely requires editing or review by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving simple and routine problems, questions, or complaints and providing support and guidance to customers on non-routine issues; serving as a primary resource for customers, requesting assistance with complex issues when necessary; and participating in meetings and providing advice to customers in own area of expertise. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: expressing facts and ideas in a clear, concise, convincing, and organized manner; clearly conveying moderately complex ideas, concepts, and information to customers; exhibiting active listening by demonstrating understanding of audience comments and/or questions. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: identifying and solving problems by gathering and applying information from a variety of materials or sources that provide several alternatives; recognizing and taking action to address non-routine problems; soliciting feedback from multiple stakeholders to understand an issue or problem and accurately assess its root causes and potential solutions; seeking supervisory review where appropriate. OR Education : Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, three full years of graduate education from an accredited or pre-accredited institution that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. You will be evaluated on the basis of your level of competency in the following areas: Information Technology Customer Support
System Administration
Technical Competence Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-09). Education FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: . Additional information Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. One year trial/probationary period may be required. Direct deposit of pay is required . click apply for full job details

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